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18Simpson Troubleshooting
Problem
Machine not working.
Machine has washed
load but will not spin.
Water in washbowl.
Will not fill with water.
Water flowing into
washbowl indefinitely.
Machine goes out of
balance or vibrates
excessively when
spinning.
Water on floor.
Clothes still dirty after
wash program.
Scraping noise on spin.
Humming, clicking and
other noises.
Possible Causes
Display
Code
Machine not switched on.
Water taps not turned on.
Out of balance switch off.
Lid not fully closed.
Out of balance.
Lid not fully closed.
Drain hose blocked.
Too much suds causing
motor temperature
overload.
Water taps not turned on.
Inlet hoses blocked.
Drain hose too low.
Machine not level.
Levelling feet not adjusted.
Clothes not evenly distributed.
Loose inlet hose connections.
Condensation from hot water.
Not enough or no detergent.
Too many clothes in load.
Incorrect wash program or
temperature selected.
Bra wire or other thin items
caught between inner and
outer washbowls.
Bowl rotation at start of wash.
Brake activation when stopping
after spin.
What to do
Switch on power point.
Check power point with another appliance.
Press POWER switch on.
Turn on taps.
Open lid, redistribute load and close lid.
Close lid.
Open lid, redistribute load, close lid.
Close lid.
Check drain hose for blockage.
Wait a short while, the wash will continue.
In future, reduce detergent dose or use
low sudsing (front load) detergent.
Turn taps on.
Clean tap filters/washers.
Raise drain hose or fit a syphon break.
Refer to installation instructions
for correct positioning of hose.
Make the machine level
Adjust feet to touch the floor
Redistribute clothes evenly.
Check connections at taps and
rear of machine.
Loose drain hose connections. Check connections at rear of machine.
Check detergent use and rewash clothes.
Remove some clothes and rewash.
Reselect program or temperature and
rewash.
If the item is visible, remove it with pliers.
Normal noise
Normal noise
E20
LD
EF0
Power not switched on.
No electricity supply through
the power point.
Use a wash bag in future.
Detergent residue.
Bad smell or mold
on clothes.
Overloaded laundry.
Cold water temperature less
than 20°C.
Detergent overdosage.
Lint filter not cleaned.
Put appropriate load in washer.
Correct supply water temperature.
Check detergent use and rewash clothes.
Clean lint filter.
Do not call for service until you have checked the points listed below. If you call for service and there is
nothing wrong with your washing machine, you will have to pay for the service call. You will have to pay
even when your washing machine is under warranty.
Before you call for service, check the points in the table below.
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