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Should you experience any problems with your
washing machine, it has the capability of transmitting
data via your telephone to the I<enmore Connect
Team. This gives you the capability of speaking
directly to our specially trained technicians. The
technician records the data transmitted from your
machine and uses it to analyze the issue, providing a
fast and effective diagnosis.
If you experience problems with your washer, call
1-800-4-MY-HOME ® to speak to our call center
personnel. Only use the J<enmore Connect System
feature when instructed to do so by the I<enmore
Connect Team. You will hear a series of audible tones
during the transmission.
Kenmore Connect cannot be activated unless "your
washing machine is turned on by pressing the POWER
button. If your washing machine is unable to turn
on, then troubleshooting must be done without using
Kenmore Connect.
Using the I(enmore Connect TM System
First, call 1-800-4-MY-HOME ® (1-800-469-4663). If the number of the phone you are using is on file and is
associated with your washer, you will be quickly relayed to a Kenmore Connect team agent. Follow the technician's
instructions and perform the following steps only when requested to by"the Kenmore Connect Team agent.
HOLD the mouthpiece of your phone over the POWER button, when instructed to do so by
the call center, no more than one inch from (but not touching) the machine.
NOTE: Do not press any other buttons or turn the cycle selector knob.
PUSH and hold the WASH TEMP button while continuing to hold your phone to the
POWER button.
LISTEN for three beeps. After you hear the three beeps, release the VCASH TEMP button.
Keep the phone in place until the tone transmission has finished. This takes about 6 seconds,
and the display will count clown the time. Once the countdown is over and the tones have
stopped, resume your conversation with the technician, who will then be able to assist you in
using the information transmitted for analysis.
NOTE:
• For best results, do not move the phone while the tones are being transmitted.
• If the call center agent is not able to get an accurate recording of the data, you may be
asked to try again.
• Pressing the POWER button during the transmission will shut off I<enmore Connect.
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