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www.usaprocom.com
200068-01A28
TROUBLESHOOTING
Problem Possible Cause Corrective Action
Heater produces a click-
ing/ticking noise just after
burner is lit or shut off.
1. Metal is expanding while
heating or contracting while
cooling.
1. This is common with most
heaters. If noise is exces-
sive, contact qualied ser-
vice technician.
White powder residue
forming within burner
box or on adjacent walls
or furniture.
1. When heated, the vapors
from furniture polish, wax,
carpet cleaners, etc., turn
into white powder residue.
1. Turn heater off when using
furniture polish, wax, carpet
cleaner or similar products.
Heater produces un-
wanted odors.
1. Heater is burning vapors from
paint, hair spray, glues, etc.
See IMPORTANT statement,
page 25.
2. Gas leak. See Warning State-
ment at the top of page 25.
3 Low fuel supply.
1. Open a window to ventilate
room. Stop using odor caus-
ing products while heater is
running.
2. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 15).
3. Rell supply tank (Propane/
LP models).
Heater shuts off in use
(ODS operates).
1. Not enough fresh air is avail-
able.
2. Low line pressure.
3. ODS/pilot is partially
clogged.
1. Open window and/or door for
ventilation.
2. Contact local gas supplier.
3. Clean ODS/pilot (see Care
and Maintenance, page 24).
Gas odor exists even
when control knob is in
OFF position.
1. Gas leak. See Warning
Statement at top of page 25.
2. Control valve is defective.
1. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 15).
2. Contact customer service.
Moisture/condensation
noticed on windows.
1. Not enough combustion/
ventilation air.
1. Refer to Air for Combus-
tion and Ventilation require-
ments, page 6.
Log set cycles to pilot,
but room temperature
drops to a lower than
ideal level before log set
comes back on.
1. Thermostat sensing bulb
needs to be repositioned.
1. Reposition thermostat sens-
ing bulb (see pages 16 and
17.
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