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52_ Samsung Smart Home App
MATTERS TO CHECK BEFORE REPORTING DISORDER
Please check the following matters before you call our Service Center because of a product disorder.
Matters to Check Measure to Take
•I have installed the Samsung Smart Home App,
but, the Robot Vacuum fails to be connected.
•You can use the product after connecting the
wireless router and the Robot Vacuum through
Easy-Setup according to the procedure.
•I fail to log into the Samsung Account. •Check your ID and password on the screen of
the Samsung Account.
•There appears a message saying there is a
failure during Easy-Setup.
•You may have failed temporarily due to the
distance from the wireless router or other
obstacles.
Please try again after a while.
•The products do not work even though the
smart phone is normally connected to the
Robot Vacuum.
•Turn off the Samsung Smart Home App and
then run it again, or disconnect the smart phone
from the wireless router and then connect it
again.
Or turn off the power supply of the Robot
Vacuum, turn it on, wait for a minute or longer,
and then run the Smart Home App again.
•The functions of the Samsung Smart Home
App do not work.
•Check if the remote control blocking function of
the Robot Vacuum is set.
(If the WiFi LED is turned off, the remote control
is blocked.)
•The Samsung Smart Robot Vacuum App fails
to get started.
•Check if the Robot Vacuum is connected to the
wireless router.
(If the WiFi LED is turned off, the remote control
is blocked.)
2014. 7. 23. 6:15
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