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149 Using the Parental Settings function
150
Audio and Video Functions for the Visually or Hearing
Impaired
155 Using Voice Assistants on the TV
156
Using Other Functions
158
HbbTV
159 Using a TV Viewing Card (“CI or CI+ Card”) (For India Only)
162 Teletext Feature
Precautions and Notes
166 Before Using the Recording and Timeshift Functions
168
Supported broadcasting audio options
169
Read Before Using Apps
170 Read Before Using the Internet Function
172 Read Before Playing Photo, Video or Music Files
186 Read After Installing the TV
187
Supported Resolutions for UHD Input Signals
188
Resolutions for Input Signals supported by 8K models
(QN7**B Series or higher)
189 Supported Resolutions for FreeSync (VRR)
190 Read Before Connecting a Computer (Supported
Resolutions)
193 Supported Resolutions for Video Signals
195
Read Before Using Bluetooth Devices
196
: Parental Rating - Thailand only
197
Licences
Troubleshooting
Picture Issues
198
The screen is or has become dark
199 The picture is not bright, or the picture colours do not look
clear
199 The picture colours are black and white or do not look the
way they should look
200 The TV automatically turns off by itself
200 TV (The Frame TV) cannot be turned off.
200 Unable to power on
201 The TV remains on or does not turn on automatically.
201
Unable to a Channel
202 The TV image does not look as good as it did in the store.
202 Displayed video looks blurry
202 The picture is distorted.
203 There is a dotted line on the edge of the screen.
203
The picture won’t display in full screen.
203
The Subtitle function in the TV menu is deactivated.
203
Subtitles appear on the TV screen.
203
The HDR of the connected external device turns off.
Sound and Noise Issues
204 How can I connect an audio device to the TV?
204 There is no sound or the sound is too low at maximum
volume.
204
The picture is good but there is no sound.
204
HDMI (eARC) is connected, and there is no sound.
205
The speakers are making an odd sound.
205
The sound is interrupted.
205
Whenever a function is used on the TV or the channel is
changed, the TV voices the activity. The TV explains in voice-
over the video scenes displayed on the screen.
205 The TV audio is not being played through the Sound bar or
A/V receiver.
206 The sound is not heard clearly.
206 The volume of the external device cannot be adjusted.
206 I want to turn the TV and audio device off and on at the
same time.
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