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Voice Assistant Issues
When the Voice Assistant isn't working, these steps may help resolve the problem.
The microphone is off.
Turn on the microphone switch at the bottom of the TV. Each time the switch is turned on or off, the screen displays
a pop-up window showing whether the microphone is turned on or off.
If the microphone is turned off, all voice recognition features and some sound features involving the microphone do not
work.
The position and appearance of the microphone switch may differ depending on the model.
The voice commands do not work well.
Voice commands may differ depending on the Voice Assistant.
Refer to the command examples for each Voice Assistant.
• Bixby: Explore Now
• Amazon Alexa:
Menu Settings All Settings General & Privacy Voice Amazon Alexa
Settings Try Now
• Google Assistant: Menu Settings All Settings General & Privacy Voice Google Assistant
Settings Try Now
This function and Voice Recognition Solution Partner may not be supported depending on the model or geographical area.
Bixby/Alexa answers although I did not call it.
The TV may recognise an ambient noise or everyday conversation as a call to Voice Assistant.
Turn off the Voice Wake-up function or set the Wake-up Sensitivity to Low.
•
Explore Now Settings Voice Wake-up
This function and Voice Recognition Solution Partner may not be supported depending on the model or geographical area.
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
When the TV is far from you or the ambient noise is so loud, the TV may be unable to recognise your voice.
• When the distance to the TV is within 3 to 4 m, optimal performance is provided. Please look at your TV screen
and speak.
Turn on the Voice Wake-up function.
•
Explore Now Settings Voice Wake-up
This function and Voice Recognition Solution Partner may not be supported depending on the model or geographical area.
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