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6. If the water in the feed water tank does not reach the lowest water level,
the machine displays L1 to prompt a water change.
When the TDS value of the filtered water is higher than 99ppm and the water quality
is poor, the screen will display L1 to prompt a water change. Continuing to use the
water in the feed water tank will shorten the filter life and damage the machine.
Therefore, when the machine displays L1, please pour the water out of the feed
water tank and replace it with new water to use the machine.
7. No water from the machine.
a. If the machine is not powered on, check on whether the power plug is loose or not
plugged in.
b. The purified water tank (not the feed water tank) is short of water. The screen
displays a countdown of 99 seconds. Water will be taken after the countdown is over.
8. The machine is leaking.
a. When the drip tray is full, empty the water stored in the drip tray.
b. Foreign matter is stuck in the check valve at the bottom of the feed water tank.
Use a small thimble or your finger to resist the sealing valve and remove the foreign
matter.
c. Leakage inside the machine: Turn off the power and water supply and contact our
customer service hotline, 1-888-352-3558, Mon-Fri 8:00 AM-5:00 PM (PST), for
assistance.
9. The machine does not filter water.
a. The feed water tank is short of water, and the machine displays L1 to prompt a
water change.
b. The TDS of the water in the feed water tank is higher than 99ppm, and the
machine displays L1 to prompt a water change.
c. The feed water tank is not installed in place. Check the feed water tank to ensure
that it is installed in place.
10. The indicator light on the display screen turns on and off.
a. The “ ” , “ ” , and filter life indicator light, as well as the Volume and UV
indicator light, are displayed according to the actual working status of the machine
and are not constant all the time. Please refer to the display part for details. Therefore,
if the display indicator light are consistent with the instructions, which means there is
no problem, feel free to use the machine.
b. If the circuit board is disconnected, please contact our customer service hotline by
live chat: www.waterdropfilter.com; by phone: 1-888-352-3558 Mon-Fri 8:00 AM-5:00
PM (PST) or by email: service@waterdropfilter.com.
Flush
Pump
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