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20
PROFESSIONAL WARRANTY
All FALMEC Professional range hoods come with a 3 year parts and labour war-
ranty. PRKS will correct, free of charge, any defects in material or workmanship
for the period of 3 years, subject to the terms of our warranty stated below.
This warranty will be void if a model from the professional series is used for com-
mercial purposes. Some examples of commercial purposes but not limited to,
include restaurants, cafés, schools and clubs.
Rangehoods in the Professional range (exlduing BBQ models) are designed and
warranted “strictly” for indoor use only (household kitchen).
Please note: The benefits provided by this warranty are in addition to all other
rights and remedies in respect to the product which the consumer has under
the Australian competition and Consumer Act 2010.
1. This warranty only applies for products installed by a qualified person and
when provided with a certificate of compliance in accordance with State/Ter-
ritory laws.
2. This product must be used in accordance with the manufacturer’s instructions.
This warranty does not apply should the defect in or failure of the product be
attributable to misuse, abuse, accident or non-observation of the manufactures
instructions on the part of the user. FALMEC appliances does not accept liabil-
ity for any direct or consequential loss, damage or other expense caused by or
arising out of any failure to install or use the product in accordance with the
manufacturer’s instructions.
3. The warranty does not cover failures due to normal wear and tear with reason-
able use or consumable components such as globes, filters, etc.
4. PRKS appliances, at its own discretion may replace or repair any defective com-
ponent(s) to affect a repair due to any faulty workmanship and material. The
warranty does not cover breakage of outer glass panels attributed to external
damage.
5. The warranty provided is a “Repair Warranty” and in an extreme event if a repair
cannot take place, a replacement will be provided of an equivalent current mod-
el where the balance of the warranty period from the original date of purchase
will take effect.
6. This warranty is immediately void if the serial or model number label is re-
moved, defaced, serviced or repaired by a unauthorised/unqualified personal or
used for industrial/commercial purposes.
7. Warranty will be only provided when a proof of the original purchase is pre-
sented to an authorised dealer or reseller before or at the time of service.
8. This warranty does not cover any corrosion or defect as a result of the product
being installed in an environment in which the appliance is not protected from
the weather.
9. It is the responsibility of the customer to ensure the appliance is easily accessi-
ble for a service technician to carry out required repairs. Any obstruction prohib-
iting access to the product by building materials of any kind will be required to
be removed and reinstalled by the customer.
10. This warranty covers the first 50 km travelled by a repair technician to the
appliance location and return. Any travel in excess of 50 km each way is not cov-
ered by the warranty. PRKS has a service network in all metropolitan areas and
most regional areas. Where the warranty claim has been made outside a radius
of 50 km from any store where the product can be purchased, the customer is
responsible for the cost of delivery to the nearest service agent or the travel cost
for a technician to travel to a location outside the 50 km radius.
YOUR STATUTORY RIGHTS
FALMEC products fully assures all customers that our goods come with guaran-
tees that cannot be excluded under the Australian Consumer Law. You are enti-
tled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure. You are also entitled
to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage.
The benefits under FALMEC’s warranty are in addition to other rights you have at
law in relation to the appliances or services to which the warranty relates.
OUTDOOR USE OF PROFESSIONAL RANGEHOODS
Outdoor BBQ models from the Falmec Professional series are warranted for use
above barbecues and in alfresco areas with one open wall and a solid roof such
as that they are not exposed to the elements.
Professional BBQ models MUST only have the specified 2010 m3/hr motor instal-
led in conjunction with the hood.
In a the scenario where the hood is located near the ocean or exposed to salty
air, regular care and cleaning of the hood is recommended to prevent any cor-
rosion.
This warranty will be void if the outdoor models from the Falmec Professional se-
ries are used for commercial purposes. Some examples of commercial purposes
but not limited to, include restaurants, cafés, schools, clubs.
PROFESSIONAL REMOTE MOTORS
In addition to the standard 3 years parts and labour warranty stated above the
remote motors from the Professional series are covered for an additional 7 years
as a parts only warranty therefore giving a total coverage of 10 years. This war-
ranty is conditional by the following items.
• If installed in coastal applications the external housing must have a anti-corro-
sive coating applied. The internal fan may also require additional cleaning/wash-
down as a result of exposure to salt in the air.
• Fan must be installed in a position that it will not be subjected to excessive duct
temperatures (40˚ covers all models).
• Filters must be in place within the rangehood and regularly maintained/clea-
ned/replaced as needed.
SUPPORT
At PRKS we place great importance on customer satisfaction and that is why we
have established a dedicated and experienced customer support team that you
can rely on.
Should you ever need to make a warranty related enquiry about your FALMEC
product simply call 03 9700 9100 (Australia) or 09 9640 400 (New Zealand) to
speak with our friendly customer service consultants. We suggest you have the
following information close at hand to make the process as easy as possible:
1. Model number of your appliance
2. Serial number of your appliance
3. A copy of your original purchase receipt
4. Address details of where the appliance is installed
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