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Frequently Asked Questions
General problems with the washing machine
Problem Possible cause and solution
Large amounts of deter-
gent residue remain in
the detergent dispenser
drawer.
The water pressure is too low.
Clean the filter in the water intake.
Powder detergent used in conjunction with water
softeners tends to become sticky.
Clean the detergent dispenser drawer and in
future, add detergent first and then the water
softener.
The fabric softener is
not completely dis-
pensed or too much
water remains in the
compartment.
The siphon tube is either positioned incorrectly or
clogged.
Clean the siphon tube, see “Cleaning and care -
Cleaning the detergent drawer”.
At the end of the pro-
gram there is still liquid
in the capsule.
The small pipe in the detergent dispenser drawer
onto which the capsule is placed is blocked.
Clean the small pipe.
Not a fault.
For technical reasons, a small amount of water will
remain in the capsule.
There is water next to
the capsule in the fabric
softener compartment.
The sensor button was not activated.
Activate the sensor button when a capsule is
next used.
An empty capsule was not removed at the end of the
last wash program.
Remove and then dispose of the empty capsule at
the end of each wash cycle.
The small pipe in the detergent dispenser drawer
onto which the capsule is placed is blocked.
Clean the small pipe.
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