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Use this guide to correct problems with your door
operator. If these solutions do not work, call
Customer Service.
PROBLEM
Operator does not run
from wail control,
Door starts down, then
stops before it's closed.
Door will only run closed.
Remote control has
less than 25 feet
operating range.
Operator runs, but door
does not move.
SOLUTIONS
Check lock switch on wall console (See section 4).
Check the power source.
• Plug a lamp into outlet used for power head. If lamp works, power source is OK. If not, check fuse
or circuit breaker.
• If power is OK:
- Check connections at power head terminals.
- Check connections at wall control.
- Motor protector may be open. Wait about 20 minutes for protector to reset.
Check CLOSE limit switch setting (See Section 7)
Check for shorted wires
Check OPEN limit switch for short and proper wiring.
Check force adjustment (See section 7).
Check for broken door spring.
Relocate remote control inside car.
Point remote control at door.
Replace battery.
Do Not attempt to retune remote controls.
Make sure carriage is engaged.
Check force adjustment (See Section 7).
Noisy operation. Be sure all fasteners are tight.
Be sure door is in good repair, properly lubricated and balanced (See Monthly Maintenance section).
Lights will not go out. Check wiring,
Disconnect & reconnect wires on wall control.
Non-compatible wall control.
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