Loading ...
Loading ...
Loading ...
31
Common Solutions for Concerns
Before you call...
If you experience a concern with your refrigerator or notice a product behavior or
condition that you do not understand, you can usually avoid a call to your service
representative by referring to this section for an answer. Beginning with the following
table, this information includes concerns, potential causes, and common solutions.
Concern Potential Cause Common Solution
Automatic Ice Maker
Ice maker is
not making
any ice.
• Ice maker is turned off.
• Refrigerator is not
connected to water line or
water valve is not open.
• The water supply line is
kinked.
• The water filter is not
seated properly.
• The water filter may be
clogged with foreign
material.
• Saddle valve on cold
water pipe is clogged
or restricted by foreign
material.
• Lower the wire signal arm.
• Connect the unit to the household
water supply and ensure the supply
valve is open.
• Ensure that the supply line does not
kink when the refrigerator is pushed
into place against the wall.
• Remove and re-install the water filter.
Be sure to push the filter firmly so that
you hear it lock solidly into position.
• If water dispenses slowly or not at
all, or if the filter is six months old or
older, it should be replaced.
• Turn off household water line valve.
Remove valve. Ensure that valve is
not a self-piercing saddle valve. Clean
valve. Replace valve if necessary.
Ice maker is
not making
enough ice.
• Ice maker is producing
less ice than you expect.
• The water filter may be
clogged with foreign
material.
• The water supply line is
kinked.
• Saddle valve on cold
water pipe is clogged
or restricted by foreign
material.
• Freezer control is set too
warm.
• The freezer ice maker will produce
approximately 2.5 pounds of ice every 24
hours depending on usage conditions.
• If the filter is six months old or older,
it should be replaced.
• Ensure that the supply line does not
kink when the refrigerator is pushed
into place against the wall.
• Turn off household water line valve.
Remove valve. Ensure that valve is
not a self-piercing saddle valve. Clean
valve. Replace valve if necessary.
• Set freezer control to colder setting
to improve performance of the
ice maker. Allow 24 hours for
temperature to stabilize.
Ice maker
will not stop
making ice.
• Ice maker wire signal
arm is being held down
by some package in the
freezer that has fallen
against the ice maker.
• Move the item and release wire signal
arm. Remove any ice cubes that may
have frozen together over the wire
signal arm.
Ice cubes
are freezing
together.
• Ice cubes are not being
used frequently enough.
• Ice cubes are hollow
(shells of ice with water
inside). The hollow cubes
break open in the bin
and leak their water onto
existing ice, which causes
it to freeze together.
• Remove ice container and discard ice.
The ice maker will produce fresh supply.
Ice should be used at least twice weekly
to keep the cubes separated.
• This generally occurs when the ice
maker does not get enough water.
This is usually the result of a clogged
water filter. Replace the water filter.
Loading ...
Loading ...
Loading ...