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18 | Wolf Customer Care 800.222.7820
Troubleshooting
Sub-Zero, Sub-Zero & Design, Sub-Zero & Snowflake Design, Dual Refrigeration, The Living Kitchen, Great American Kitchens The Fine Art of Kitchen Design, Wolf, Wolf &
Design, Wolf Gourmet, W & Design, red colored knobs, Cove, and Cove & Design are registered trademarks and service marks of Sub-Zero Group, Inc. and its subsidiaries.
All other trademarks are property of their respective owners in the United States and other countries.
SERVICE
• Maintain the quality built into your product by contact-
ing Wolf Factory Certified Service. For the name of the
nearest Wolf Factory Certified Service, check the Product
Support section of our website, wolfappliance.com,
or call Wolf Customer Care at 800-222-7820.
• When contacting service, you will need the model and
serial number of your product. Both numbers are listed
on the product rating plate. Refer to page 6 for rating
plate location.
• For warranty purposes, you will also need the date of
installation and name of your authorized Wolf dealer.
This information should be recorded on page 3.
Troubleshooting
OPERATION
Oven does not operate.
• Verify power is on.
• Verify electrical power to the oven and home circuit
breaker is on.
Oven temperature issue.
• Contact Wolf Customer Care at 800-222-7820 for
recommendations.
Oven makes sounds during operation.
• The oven may emit switching and pumping sounds
during operation. These sounds are normal.
Oven pans are dicult to remove.
• Some combinations of heat, moisture, and food place-
ment may cause oven pans to warp. Pans will return to
their original shape when cool.
Handleless door doesn't open/close automatically.
• Open and close the door manually, then touch
.
“Do Not Remove Water Tank” appears on the display.
• Water in the boiler is not pumped o until the water
temperature drops below 175°F
(80°C).
“Boiler Scaled Up, Please Descale!” appears on the display.
• Descale the oven. Refer to page 15.
“Appliance Blocked, Descaling Necessary” appears on the
display.
• Descale the oven. Refer to page 15. If the message does
not disappear after descaling, contact Wolf Factory
Certified Service.
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