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User’s Manual EN-6
CANVIO CONNECT II
Frequently Asked Questions
Q: Do I need to format my drive after installation?
A: This drive is formatted by NTFS for Windows
®
. In case for use both
Windows
®
PC and Mac, by installing “Tuxera NTFS for Mac” to Mac,
user can read and write data both Windows
®
PC and Mac. But in this
case, user cannot use the Time Machine function of OS X.
Q: Do I need USB drivers for Windows
®
?
A: No, they are already available with your operating system.
Q: Can I boot my system from the drive?
A: No, because Windows
®
does not support booting from external hard
drives.
Q: Why doesn’t the drive need a fan?
A: The drives are designed to have optimal heat dissipation, and therefore
no fan is required. This results in a near silent operation.
Q: Why is the capacity of my drive (as shown in Windows
®
) lower than the
drives actual stated capacity?
A: This difference can be explained because of the different methods of
calculating the capacity.
Hard drive manufacturers calculate on the decimal system, while the
operating system calculates in the binary system.
Example decimal:
1TB = 1,000GB
1GB = 1,000MB = 1,000,000KB = 1,000,000,000 bytes
Example binary:
1GB = 1,024MB = 1,048,576KB = 1,073,741,824 bytes
As a result, a 1TB (decimal) hard disk appears in Windows to have just
931GB (binary).
Q: Can I use my drive to copy an operating system from one computer to
another?
A: No, you must follow the operating system supplier instructions for
installation. A simple copy does not work.
Q: Does Toshiba offer a data recovery services?
A: Yes, Toshiba offers a Data Recovery Service for external hard drives.
Please check our website www.toshiba-europe.com/services for further
information about this service.
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