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Customer Service en
51
4 Customer Service
Customer Service
If you have any queries on use, are
unable to rectify faults on the appliance
yourself or if your appliance needs to be
repaired, contact Customer Service.
You can solve many problems yourself
by consulting the information on
eliminating faults in this instruction
manual or on our website. If this is not
the case, contact our Customer Service
We will always find an appropriate
solution and try to avoid unnecessary
visits being made by a Customer
Service technician.
With any warranty claims we will make
sure that your appliance is repaired by
trained Customer Service technicians
using original spare parts, including
after the manufacturer’s warranty has
expired.
For safety reasons repairs to the
appliance should only be carried out by
trained specialist staff. The warranty
claim becomes void if repairs or
interventions have been carried out by
persons not authorised by us for that
purpose or if our appliances have been
fitted with spare, supplimentary or
accessory parts that were not genuine
parts and then resulted in a defect.
Function-relevant genuine spare parts
according to the corresponding Eco-
design Order can be obtained from
Customer Service for a period of at
least 10 years from the date on which
your appliance was placed on the
market within the European Economic
Area.
Note: Under the terms of the
manufacturer’s warranty the use of
Customer Service is free of charge.
Detailed information on the warranty
period and terms of warranty in your
country is available from our Customer
Service, your retailer or on our website.
If you contact Customer Service, you
will require the product number (E-Nr.)
and the production number (FD) of your
appliance.
The contact details for Customer
Service can be found in the enclosed
Customer Service directory or on our
website.
Product number (E-Nr.) and
production number (FD)
You can find the product number (E-
Nr.) and the production number (fd) on
the appliance’s rating plate.
Depending on the model, the rating
plate is located:
■ On the inside of the door
■ On the inside of the maintenance
flap.
■ On the rear of the appliance.
Make a note of your appliance’s details
and the Customer Service telephone
number to find them again quickly.
More information about your model can
be found online at https://
energylabel.bsh-group.com
*
This web
address is linked to the official EU
EPREL product database. At the time of
printing its web address had not yet
been published. Please then follow the
instructions on searching for models.
The model identifier is made up of the
characters before the slash in the
product number (E-Nr.) on the rating
plate. Alternatively you can also find the
model identifier in the first line of the EU
energy label.
Trust the expertise of the
manufacturer. Contact us. By doing so,
you can be sure that the repairs are
carried out by trained service personnel
using genuine spare parts.
* Only applies to countries in the
European Economic Area.
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