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en Faults and what to do about them
48
The water is not draining. ■ Drain pipe or water drain hose is blocked. Clean the drain pipe and the
water drain hose.
■ Drain pipe or water drain hose is caught or jammed. Ensure that the drain
pipe and the water drain hose are not kinked or trapped.
■ The drain pump is blocked.
~ "Drain pump is blocked" on page 43
■ The drain hose at the siphon is blocked.
~ "The drain hose at the siphon is blocked" on page 44
■ ~~~ (Rinse hold = no final drain) is activated (depending on the
model). Continue the programme by selecting 0[ Spin/Drain and press-
ing A Start/Reload .
■ The water drain hose is connected too high. Install the water drain hose at
a maximum height of 1 meter.
~ "Hose and cable lengths" on page 16
Water is not visible in the
drum.
Not a fault – the water is below the visible area.
The wrong detergent/fab-
ric softener has been
poured into the dis-
penser(s).
Empty the dispenser(s), clean it/them and pour in the correct product.
~ "Emptying the detergent draw, cleaning the detergent drawer and its hous-
ing" on page 42
~ "Dosing and adding detergent and care products" on page 37
Detergent/fabric softener
has congealed in the dis-
pensers.
Empty the dispenser(s), clean it/them and pour in the correct product.
~ "Emptying the detergent draw, cleaning the detergent drawer and its hous-
ing" on page 42
~ "Dosing and adding detergent and care products" on page 37
Foam is leaking from the
detergent drawer.
Too much detergent used?
Mix 1 tablespoon of fabric softener with ½ litre of water and pour into
dispenser II. (Not for outdoor, sports and down-filled textiles!)
Reduce detergent dosage for the next wash cycle.
Use commercially available low foam detergent and care product which are
suitable for machine.
Repeated, intensive foam-
ing.
Have you used too much detergent? Add less detergent in the next time you
run a wash cycle with the same load.
Detergent/fabric softener
drips off the seal and col-
lects on the door or in the
seal fold.
There is too much detergent/fabric softener in the dispensers. Do not fill the
dispensers above the max. mark.
The spin result is not sat-
isfactory.
Laundry wet/too damp.
■ Not a fault – the unbalanced load detection system has interrupted the
spin cycle because the laundry is unevenly distributed. Distribute small and
large items of laundry evenly in the drum.
■ Is p Reduced Ironing additional programme setting selected (depend-
ing on the model)?
■ Is Silent additional programme setting or Silent programme selected
(depending on the model)?
■ Is the selected speed too low?
Faults Cause/Remedy
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