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36
Support
Function Key Guide → → Support
Chapter 09
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The functions available may vary depending on the product model. The color and shape of parts may differ
from what is shown. Specifications are subject to change without notice to improve quality.
Self Diagnosis
Perform this test when you experience a problem with your monitor's picture.
―
Never turn off the power nor change the input source during self diagnosis. If possible, try not to interrupt
testing.
Software Update
Update software using an update file on a USB device.
1
Save the update file (in .bin or .img format), downloaded from the Samsung website at http://www.
samsung.com/sec, to the USB memory stick.
2
Connect the USB device to the SERVICE port ( , ) on the monitor.
Select → Support → Software Update.
3
Follow the instructions on the screen to proceed with update.
4
Your product will turn itself off and on again automatically after completing update, and then turn
off your product.
5
Remove the power cord from the power outlet and then reconnect the cord after turning off.
―
To perform software update by using a USB memory, first format the USB memory to FAT32.
―
When updating by a USB device, be sure to use the device whose version of USB 3.0 or lower.
―
Upon updates, save only either the .bin or .image file, downloaded from the Samsung website, to the root
directory.
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.bin file: C27G7*T* / C32G7*T*, .img file: C49G9*T*
―
For the C49G9*T* model, it takes approximately 3 minutes to complete firmware updates.
―
If the No update files found on your USB device. Please check your USB device and try again. message is
displayed, this is probably due to the following reasons.
―
A USB memory is not connected to the SERVICE port (
,
(SERVICE)
).
―
The files in the connected USB memory are not compatible formats.
―
There are no valid update files found in the connected USB memory. (There are no update files saved in the
memory or the file names are incorrect.)
―
Do not turn off the product. And prevent the updating from any interruption as far as possible. In general, the
product returns to the previous version if an update is interrupted.
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