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EN
FAQ
149
No sound on video recording Playback volume is set too low Increase playback volume
Microphone was covered during recording Make sure the microphone is not obstructed while
recording video
Speakers are covered Make sure that speakers are unobstructed during
playback
Microphone was deactivated while recording Activate the microphone
Flickering or horizontal stripes in the video
recording
CMOS sensors will display this phenomenon when light
sources like LED lamps or fluorescent tubes are used
Quality may be improved by selecting a manual shutter
speed (e.g. 1/100s)
Smartphones/WLAN
WLAN connection gets interrupted Camera deactivates when it overheats (safety feature) Allow camera to cool down
Cannot pair with a mobile device The camera was already paired with the mobile device Delete the camera registration from the Bluetooth
settings in the mobile device and repeat pairing
process
Mobile device connection/image transfer not
working
The mobile device is too far away Bring the devices closer to each other
Interference from other devices in the vicinity, e.g. other
smartphones or a microwave oven
Increase distance to interfering devices
Interference from multiple mobile devices in the vicinity Re-establish the connection/remove other mobile
devices
Mobile device is currently connected to another device Check connection
Camera does not appear on the WLAN
configuration screen of the mobile device
Mobile device does not recognize camera Switch the WLAN function of the mobile device off and
on again
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