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Electric Fireplace Insert
Electric fireplace insert is warranted for a period of one (1) year from original date of purchase,
against defects in function, material and or workmanship. The followings listed herein are not
covered, including: Damage caused from tampering with, modifying, or altering the fireplace insert in
any manner; Damage due to incorrect assembly, improper care, misuse, or abuse; Damage from
being used with the wrong power source; Water damage; Damage caused from this insert being
used outdoors; Damage caused by the insert being used in a commercial application; Damage from
use as a primary heat source; Additionally, rust is not covered, remote control and battery are not
covered either.
Frames
Frames are warranted to be free from defects in materials and workmanship for a period of one (1)
year. Damage to frames or welds due to improper assembly or exposure to water and sub-freezing
temperatures, is not covered. Breakage that is a result of product being dropped, acts of God, acts
of war, etc. are not covered.
Finish
The finish is warranted against peeling, cracking, or blistering for a period of one (1) year provided
the product has not been scratched or abraded. Scratches and chips resulting from normal wear
and tear are not covered. Fading resulting from exposure to elements is not covered. Stains as a
result of chemical spills and certain food items are not covered.
Warranty Exclusions
Failure caused by unreasonable or abusive use. Fireplaces that were clearance items, display
models or items purchased in an "as is" condition, freight damage, fireplaces damaged by acts of
nature, vandalism, fire, abuse, lack of proper care and maintenance, or improper assembly; straps
and normal fading or discoloration from exposure to elements, oils, spills, fluids or chemicals;
hardware against corrosion or rusting, buckling or splitting of tubing resulting from exposure to water
and freezing temperatures; glass display screen, purchased or replacement parts; plastics. Also
excluded: loss of use of time and or inconvenience, money, travel, packaging or any other
consequential or incidental damages. In no event shall Xiamen Ecotop Industrial Co., Ltd.
responsibility exceed the value of the replacement product. Warranty is to the original purchaser
when items are purchased from one of our authorized retailers and is not transferable. All warranty
claims must be submitted with a dated register receipt within the warranty period. Should
replacement of the warranted item be unavailable, Xiamen Ecotop Industrial Co., Ltd. reserves the
right to substitute items of our choice similar in style, color and quality. For quality control purposes
and verification, we reserve the right to request photographs of the damage item(s). The terms of
this warranty are subject to change without notice.
QUESTIONS, PROBLEMS, MISSING PARTS? Before returning to the store, please contact us via
email at [email protected]
1-YEAR LIMITED WARRANTY
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