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Page 17
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
The guide bar and
the chain become
hot and release
smoke.
The chain is too tight. Adjust the chain tension.
The oil tank is empty. Add oil.
Contamination causes a
blockage of the discharge
port.
Remove the guide bar and clean the
discharge port.
Contamination causes a
blockage of the oil tank.
Clean the oil tank.
Add new oil.
Contamination causes a
blockage of the guide bar
and the oil tank cap.
Clean the guide bar and the oil
tank cap.
Contamination causes a
blockage of the sprocket
or guide wheels.
Clean the sprocket and the guide
wheels.
The motor runs
but the chain does
not rotate.
The chain is too tight. Adjust the chain tension.
The guide bar and
the chain are damaged.
Replace the guide bar and the chain
if it is necessary.
The motor is damaged. 1. Remove the battery pack from the
machine.
2. Remove the guide bar cover.
3. Remove the bar and saw chain.
4. Clean the machine.
5. Install battery pack and operate the
machine.
If the sprocket rotates, it means the motor
works properly. If not, call service center.
The motor runs
and the chain rotates,
but the chain
does not cut.
The chain is blunt. Sharpen or replace the saw chain.
The chain is in the
incorrect direction.
Turn the chain loop to the other direction.
The chain is tight or loose. Adjust the chain tension.
The machine does
not start.
The chain brake is
engaged.
Pull the chain brake in the direction of the
user to disengage it.
The machine and
battery are not
connected correctly.
Make sure that the battery release
button clicks when you install the battery
pack.
The battery level is low. Charge the battery pack.
The lock out button and
the trigger are not pushed
at the same time.
1. Push the lockout button and hold it.
2. Push the trigger to start the machine.
The battery is too hot or
too cold.
Refer to battery and charger manual.
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