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17
Visit www.genicompany.com or call Customer Service at 1-800-35-GENIE.
Need help or have questions? DO NOT RETURN to the store.
PROBLEM: WHAT TO DO:
Opener does NOT
operate when wall
control is pressed.
• Turn Sure-Lock™ OFF See page 6.
• Check power source.
– Plug a lamp into outlet used for powerhead. If lamp works, power source is OK.
– If not, check fuse or circuit breaker.
• If power is OK,
– Check connections at powerhead terminals and at wall console.
• Check for reversed, broken or cut wires. Staples can cut insulation and short wires. Repair or replace.
Opener runs, but
door does not
move.
• Make sure carriage is engaged with chain/belt turnbuckle. Refer to installation
poster or download poster from www.GenieCompany.com
• Check to make sure chain/belt is not broken or o its pulley.
Opener works from
wall control, but
NOT from remote.
• Check all remotes.
• Replace remote battery. See page 13.
• Program remotes to powerhead. See page 11.
Remote has less
than 25 feet
operating range or
no operation.
• Relocate remote inside car and /or point remote at garage door.
• Replace battery. See page 13.
• Reposition door opener antenna.
• Eliminate possible competing signals (radio, etc.).
• LED bulbs may be interfering with remote signal. See page 14.
Door starts down,
then STOPS and
goes back up.
OR
Safe-T-Beam
®
System malfunction.
• If a NEW installation, check Door Arm position. Refer to Installation poster or download poster
from www.GenieCompany.com.
• If NEW Installation, make sure ONLY the Safe-T-Beams® that came with this opener are installed.
• Check if limits are properly set. See pages 8-9. Adjust limits as needed.
• Check if Safe-T- Beam® red LED is ashing. See page 16, Safe-T-Beam® system check.
• Check Safe-T-Beam® system for beam obstruction or misalignment of lenses. See page 16, Safe-T-Beam®system.
• Check garage door for binding.
• If an operational problem exists, and opener will not close, the opener can be forced to close as follows: Press
and hold the wall control button until door is completely closed.
• Check for interference from adjacent Safe-T-Beam® units. See page 16.
• Contact Genie at 1-800-35-GENIE.
Door starts down,
then STOPS before
it is closed.
OR Door will only
open.
• Check Safe-T- Beam®wire connection at powerhead and at STBs. See page 16, Safe-T-Beam® system check.
• Check if limits are properly set. See pages 8-9. Adjust limits as needed.
• Check CONTACT REVERSE. See page 10.
• Check garage door for binding. See maintenance and adjustment. Page 13.
• Check closing “FORCE” control. See page 10, or Force settings. Page 15.
Door starts up, but
STOPS before it is
completely open.
• Check if limits are properly set. See pages 8-9. Adjust limits as needed.
• Be sure door, opener, springs are in good repair, properly lubricated and balanced.
• Check closing/opening “FORCE” control. See page 10, or Force settings Page 15.
• If you suspect a problem with the garage door hardware or springs, visit www.GenieCompany.com
and use the “dealer locater” to hire a local door service professional.
NEVER try to repair door hardware or springs yourself.
Door will only run
closed.
• Turn Sure-Lock™ OFF See page 6.
• Check if limits are properly set. See pages 8-9.
• Check door balance, condition, and door spring.
• Check opening “FORCE” control. See page 10, or Force settings. Page 15.
• If you suspect a problem with the garage door hardware or springs, visit www.GenieCompany.com
and use the “dealer locater” to hire a local door service professional.
NEVER try to repair door hardware or springs yourself.
Door opener starts
for no reason.
• Button stuck on wall control or remote.
• Was remote lost or stolen? Erase all remotes from powerhead memory and program new remotes. See page 20.
Noisy operation.
• Be sure all door fasteners are tight.
• Be sure garage door is in good repair, properly lubricated and balanced.
• Be sure opener is in good repair.
Door opener runs
slow.
• Check operating condition of door. Door may need professional repair/adjustment.
• Is this opener installed on a one-piece door? This opener is not designed to operate a one-piece door.
TROUBLESHOOTING
5
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