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Warning: If you reset your Google Account password,
it can take 24 hours for the password reset to sync
with all devices registered to the account.
Before resetting your device:
1. Verify that the information you want to keep
has transferred to your storage area.
2. Log in to your Google Account and confirm your
user name and password.
To reset your device:
1.
From
Settings, t
ap General management >
Reset > Factory data reset.
2.
Tap Reset and follow the prompts to perform
the reset.
3. When the device restarts, follow the prompts to
set up your device.
Factory reset protection
When you sign in to a Google Account on your device,
Factory Reset Protection is activated. Factory Reset
Protection (FRP) prevents other people from using
your device if it is reset to factory settings without
your permission. For example, if your device is lost or
stolen and a factory data reset is performed, only
someone with your Google Account username and
password can use the device.
You will not be able to access the device after a
factory data reset if you do not have your Google
Account username and password.
Caution: Before shipping your device back to
Samsung or taking it to your nearest Samsung-
authorized service center, remove your Google
Account before performing a factory data reset. For
more information, visit samsung.com/us/support/frp.
Enable factory reset protection
Adding a Google Account to your device
automatically activates the FRP security feature.
Settings 124
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