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27
TROUBLESHOOTING
WHAT? HOW? IMPORTANT!
Everyday soiling
on glass
(fingerprints, marks,
stains left by food or
non-sugary spillovers
on the glass)
1 Switch the power to the
cooktop off at the wall.
2 Apply cooktop cleaner
while the glass is still warm
(but not hot!)
3 Rinse and wipe dry with a
clean cloth or paper towel.
4 Switch the power to the
cooktop back on at the
wall.
When the power to the
cooktop is switched off,
there will be no ‘hot
surface’ indication but the
cooking zone may still be
hot! Take extreme care.
Heavy-duty scourers, some
nylon scourers and harsh/
abrasive cleaning agents
may scratch the glass.
Always read the label to
check if your cleaner or
scourer is suitable.
Never leave cleaning
residue on the cooktop:
the glass may become
stained.
Boilovers, melts, and
hot sugary spills on
the glass
Remove these immediately
with a fish slice, palette knife
or razor blade scraper suitable
for ceramic glass cooktops, but
beware of hot cooking zone
surfaces:
1 Switch the power to the
cooktop off at the wall.
2 Hold the blade or utensil
at a 30
o
angle and scrape
the soiling or spill to a cool
area of the cooktop.
3 Clean the soiling or spill up
with a dish cloth or paper
towel.
4 Follow steps 2 to 4 for
‘Everyday soiling on glass’
above.
Remove stains left by
melts and sugary food
or spillovers as soon as
possible. If left to cool
on the glass, they may be
difficult to remove or even
permanently damage the
glass surface.
Cut hazard: when the
safety cover is retracted,
the blade in a scraper
is razor-sharp. Use with
extreme care and always
store safely and out of
reach of children.
Spillover on the
touch controls and
stainless steel strip
1 Switch the power to the
cooktop off at the wall.
2 Soak up the spill.
3 Wipe the touch control
area with a clean damp
sponge or cloth.
4 Wipe the area completely
dry with a paper towel.
5 Switch the power to the
cooktop back on at the
wall.
The cooktop may beep
and turn itself off, and the
touch controls may not
function while there is
liquid on them. Make sure
you wipe the touch control
area dry before turning the
cooktop back on.
PROBLEM POSSIBLE CAUSES WHAT TO DO
The cooktop cannot
be turned on.
No power. Make sure the cooktop is
connected to the power
supply and that it is switched
on at the wall. Check
whether there is a power
outage in your home or area.
If you’ve checked everything
and the problem persists,
call your Authorised Service
Centre or Customer Care.
The touch controls are
unresponsive.
The controls are locked. Unlock the controls. See
section ‘Using your induction
cooktop’ for instructions.
The touch controls are
difficult to operate.
There may be a slight film of
water over the controls or
you may be using the tip of
your finger when touching the
controls.
Make sure the touch control
area is dry and use the ball
of your finger when touching
the controls.
The glass is being
scratched.
Rough-edged cookware. Use cookware with flat and
smooth bases. See ‘Choosing
the right cookware’.
Unsuitable, abrasive scourer or
cleaning products being used.
See ‘Care and cleaning’.
The display flashes
Er03
and there is a
continuous beep.
Liquid has spilled onto the
touch control area.
Switch the power to the
cooktop off at the wall and
see ‘Care and cleaning’ for
instructions
There are objects (eg utensils)
on the touch control area.
Remove the objects from the
touch control area.
Several touch controls are
registering continuous contact
(eg due to someone resting
their hand or arm on the touch
control area).
Remove the cause of
continuous contact.
Pans do not become
hot. The heat setting
display comes on, but
the
does not flash
when I remove a pan.
-0- shows in the
timer display when I
turn on the cooktop.
The cooktop is in ‘Display
mode’
Contact Customer Care or
your Authorised Service
Centre.
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