User manual Refrigerator

1. Control Panel
To set the freezer and fridge temperatures.
2. Door in Door (Optional)
The Door in Door is a double layered door system. It can be opened individually or together with the main door. You can conveniently locate and access your favourite snacks or food items.
3. Door in Door Lever (Optional)
This lever opens Door in Door.
• The appearance or components of the appliance may differ from model to model.

1. Automatic Icemaker
This is where ice is automatically produced and stored.
2. Freezer Door Basket
This is where small packages of frozen food can be stored.
• Do not store ice cream or food which will be stored for a long period of time within these baskets.
3. LED Lamp
The LED lamps inside the appliance light up when you open the door.
4. Freezer Shelf (Optional)
This is where frozen foods such as the meat, fish, and ice cream, can be stored.
5. Freezer Drawer (Optional)
This is for long-term storage of frozen items.
NOTE
• The 2-star section (
) basket or drawer can be used to store ice and food from -12 °C to -18 °C for short periods.
• The top shelf of the freezer(1) will reach the set temperature the most quickly.

1. Smart Diagnosis Unit
Use this function when contacting LG Electronics customer information centre to help make an accurate diagnosis when the appliance operates abnormally or a failure occurs.
2. LED Lamp
The LED lamps inside the appliance light up when you open the door.
3. Fridge Shelf
This is where refrigerated foods and other items are stored.
4. Bottle Rack (Optional)
This is where drinks tall bottles or containers are stored.
CAUTION Do not store short bottles or containers. The items may fall and cause an injury or appliance damage.
5. Pure N Fresh
This function reduces and removes odors inside the fridge compartment.
6. Snack Drawer (Optional)
This is where small packages of refrigerated foods are stored.

7. Temperature Sensor
This sensor senses the temperature of the fridge compartment.
8. Water Dispenser Tank (Optional)
This is where water to supply the dispenser or the automatic icemaker is stored. It requires manual filling. (Non plumbed models only)
9. Fresh Vegetable Drawer (Optional)
This is where fruits and vegetables are stored to help maintain freshness by adjusting the humidity controller.
10. Vegetable Drawer
This is where fruits and vegetables are stored to remain fresh for as long as possible.
11. Door in Door (Optional)
This is where foods which are taken out frequently such as beverages and snacks are stored.
12. Movable Egg Box (Optional)
This is where eggs are stored.
13. Fridge Door Basket
This is where small packages of refrigerated foods, drinks and sauce containers are stored.
NOTE
Units and Functions


The control panel will turn on in any of the following cases.
The control panel will turn off automatically for energy saving in any of the following cases.
If there is any finger or skin contact to the control panel while cleaning it, the button function may operate.
This sets the fridge temperature or freezer temperature.
NOTE
The function can quickly freeze a large amount of ice or frozen foods.
This locks the buttons on the control panel.
The Wi-Fi button, when used with the LG Smart ThinQ application, allows the refrigerator to connect to a home Wi-Fi network.
The water tank holds the water in which is to be dispensed or used by the automatic ice maker to make ice. Do not fill this tank with any other liquid other than water. Doing so can damage the water dispensing system.
1. Remove the water dispenser tank by pulling it out while holding the handle.

2. Open the cover or cap of the water dispenser tank.

3. Fill with bottle filtered or clean filtered water up to the reference line indicated inside the water dispenser tank. (Total capacity: 4 ℓ)

4. After filling with water, close the cover or cap of the water dispenser tank.

5. Refit the water dispenser tank on the fridge shelf.

CAUTION
NOTE
You can dispense cubed ice, water and crushed ice by pressing the respective button for the desired mode.

CAUTION
NOTE
The automatic icemaker can automatically make 6 cubes at a time, 50-60 pieces within a 24hr period if conditions are favorable. This amount may vary according to the environment (ambient temperature around the appliance, frequency of the door being opened, amount of food stored in the appliance, etc.).
1. Hold and remove the cover of the automatic icemaker by lifting it upward.

2. When the automatic icemaker is not used, the ice bin can be used as a freezer basket after selecting the icemaker switch to the off position.

Hold the ice bin with both hands and pull it out while lifting it upward.

WARNING
CAUTION
Press the lever on the lower edge door in door until it opens.
There is plenty of storage space inside the door in door and its surrounding baskets, allowing you to store food in an organized manner.

Removing the Case from the Door in Door
Hold the case from inside the door in door with both hands and remove it by lifting it upward.

Refitting the Door in Door Case
Mount them in the reverse order of the removal process.
Removing the Baskets from the Door in Door
1. Hold both edges of the basket and remove it by lifting it upward.

2. Lift the fixed basket up as shown in (1) and remove it by pulling it out as shown in (2).

Refitting the Baskets to the Door in Door
Mount them in the reverse order of the removal process.
The Humidity in the vegetable crisper drawer can be controlled by sliding the lever in either direction.
If moved to the left side, the air guide will be open and allow air to circulate through the drawer for reduced humidity. And if moved to the right side, the air guide will be closed and will maintain any humidity that is currently in the crisper drawer.
The closed state is recommended for storing vegetables, and open state is recommended for storing fruit.

Door Open Alarm
The alarm sounds 3 times in a 30 seconds interval if the door (fridge compartment, freezer compartment, door in door) is left open or not completely closed for one minute.
• Contact an LG Electronics customer information centre if the alarm sound continues even after closing the door.
Failure Detection
The appliance can automatically detect problems during the operation.
• If a problem is detected, the appliance does not operate and an error code is displayed even when any button is pressed.
• When this occurs, do not turn off the power and immediately contact an LG Electronics customer information centre. If you turn off the power, the repair technician from the LG Electronics customer information centre. It may have difficulty finding the problem.
• When removing a shelf or drawer from inside the appliance, remove all stored foods from the shelf or drawer to prevent injury or damage to the appliance.
− Otherwise, injury may occur due to the weight of stored foods.
• If cleaning the outside air vents of the appliance by means of vacuuming, then the power cord should be unplugged from the outlet to avoid any static discharge that can damage the electronics or cause an electric shock.
• Detach the shelves and drawers and clean them with water, and then dry them sufficiently, before replacing them.
• Regularly wipe the door gaskets with a wet soft towel.
• Door basket spills and stains should be cleaned as they can compromise storage ability of the basket and could even be damaged.
• After cleaning, check if the power cable is damaged, warm or improperly plugged.
• Keep the air vents on the exterior of the appliance clean.
− Blocked air vents can cause fire or appliance damage.
• Waxing external painted metal surfaces helps provide rust protection. Do not wax plastic parts. Wax painted metal surfaces at least twice a year using appliance wax (or auto paste wax). Apply wax with a clean, soft cloth.
• For the appliance exterior, use a clean sponge or soft cloth and a mild detergent in warm water. Do not use abrasive or harsh cleaners. Dry thoroughly with a soft cloth.
• Never clean the shelves or containers in the dishwasher.
− The parts may become deformed due to the heat.
• If the appliance is equipped with an LED lamp, do not remove lamp cover and LED lamp in any attempt to repair or service it. Please, contact an LG Electronics customer information centre.
To maintain the performance of the Pure N Fresh filter, if a message indicating the filter replacement is displayed, replace the filter as soon as possible.
1. If Replace icon lights on the control panel, replace the Pure N Fresh filter.

2. Hold and remove the Pure N Fresh filter cover by rotating it counterclockwise.

3. Remove the filter inside the Pure N Fresh filter cover and replace it with a new filter.

4. After replacing the filter, insert the Pure N Fresh filter cover by rotating it clockwise.

5. To reset the filter replacement period, press the Pure N Fresh button on the control panel for more than three seconds. The Replace icon on the control panel will turn off.
6. It will operate after replacing the filter.
NOTE
• Do not insert your finger or other foreign objects inside or its mounting. Doing so may result in injuries or malfunctions.
• If the replacement period has passed, the bacteria and odor removal performance may deteriorate.
• Please note that if you wash the filter with water, the filter performance may also deteriorate.
• Caution should be taken not to change the direction of the filter to be inserted into the filter cover.
• When setting the appliance to On or Power mode after replacing the filter, check if the LED lamp near the filter is on.
• The filter can be purchased from an LG Electronics customer information centre.
Removing the Fridge/Freezer Door Basket
Hold both edges of the basket and remove it by lifting it upward.

Refitting the Fridge/Freezer Door Basket
1. Hold both edges of the door basket, gently push one edge to assemble, and then in the same manner assemble the other edge.

2. After assembling, tap the door basket gently to fix it horizontally

Removing the Fridge/Freezer Shelf
Remove the shelf by pulling it out.

Refitting the Fridge/Freezer Shelf
Remove the shelf by pulling it out while slightly lifting the rear edge of the fridge shelf.
Removing the Vegetable Drawer
1. Remove the contents of the drawer. Hold the handle of the vegetable drawer and pull it out completely until it outward gently until it stops.

2. Lift the vegetable drawer up and remove it by pulling it out.

Refitting the Vegetable Drawer
1. If the vegetable drawer has a cover, lift it.

2. Insert the bottom of the vegetable drawer into its original position and gently push it back in while lowering it.

CAUTION
• Please note that injuries can be caused by the weight of stored foods when removing the vegetable drawer.
Cleaning the Dispenser Tray
The dispenser tray may become wet easily due to spilled ice or water. Wipe the entire area with a damp cloth.

Cleaning the Water and Ice Outlet
Wipe the water or ice outlet frequently with a clean cloth as it may get dirty easily. Please note that lint from a cloth may adhere to the outlet.

Replace the disposable water filter when indicated on the Replacement Filter icon or at least every 6 months.
To give you preparation time to get a new filter, the light will come on just before the capacity of the current filter runs out. Changing the filter on time provides you with the fresh and clean water from the appliance.
Symptoms | Reason | Solution |
There is no refrigeration or freezing. | Is there a power interruption? | • Check the power of other appliances. |
If the power plug unplugged from the outlet? | • Plug the power plug in the outlet properly. | |
There is poor refrigeration or freezing. | Is the fridge or freezer temperature set to its warmest setting? | • Set the fridge or freezer temperature to 'Medium'. |
Is the appliance in direct sunlight, or is it near a heat generating object such as cooking oven or heater? | • Check the installation area and reinstall it away from heat generating objects. | |
Did you store hot food without cooling it first? | • Cool the hot food first before putting it in the fridge or freezer compartment. | |
Did you put in too much food? | • Maintain an appropriate space between food. | |
Are the appliance doors completely closed? | • Completely close the door and make sure that stored food is not obstructing in the door. | |
Is there enough space around the appliance? | • Adjust the installation position to make enough space around the appliance. | |
The appliance contains a bad smell. | Is the fridge or freezer temperature set to 'Warm'? | • Set the fridge or freezer temperature to 'Medium'. |
Did you put in food with a strong smell? | • Store foods with strong smells in a sealed containers. | |
Vegetables or fruit may have spoiled in the drawer? | • Throw away rotten vegetables and clean the vegetable drawer. Do not store vegetables too long in the vegetable drawer. | |
The inside lamp in the appliance does not turn on. | Does the inside lamp in the appliance turn off? | • It is hard for customers to replace the inside lamp in the appliance as they are not serviceable. If the inside lamp does not turn on, please contact the LG Electronics customer information centre. |
The appliance door is not closed tightly. | Is the appliance leaning forward? | • Adjust the front feet to raise the front side slightly. |
Were the shelves properly assembled? | • Refit the shelves if needed. | |
Did you close the door with excessive force? | • If you apply too much force or speed when closing the door, it may remain briefly open before closing. Make sure that you do not slam the door closed. Close without force. | |
It is difficult to open the appliance door. | Did you open the door right after you closed it? | • If you try to open the appliance door within one minute after you closed it, you may have difficulties because of the pressure inside the appliance. Try to open the appliance door again in a few minutes so that the internal pressure stabilizes. |
There is condensation inside the appliance or on the bottom of the vegetable drawer cover. | Did you store hot food without cooling it first? | • Cool the hot food first before putting it in the fridge or freezer compartment. |
Did you leave the appliance door open? | • Although the condensation will disappear soon after you close the appliance door, you can wipe it with a dry cloth. | |
Do you open and close the appliance door too frequently? | • Condensation can form due to the temperature difference from the outside. Wipe out the dampness with a dry cloth. | |
Did you put warm or moist food inside without sealing it in a container? | • Store food in a covered or sealed container. | |
Frosts has formed in the freezer compartment. | Doors may not be closed properly? | • Check if the food item inside the appliance is blocking the door and make sure that the door is tightly closed. |
Did you store hot food without cooling it first? | • Cool the hot food first before putting it in the fridge or freezer compartment. |
Frosts has formed in the freezer compartment. | Is the air entry or exit of the freezer compartment blocked? | • Make sure that air entry or exit is not blocked so that the air can circulate inside. |
Is the freezer compartment overfilled? | • Maintain an appropriate space between items. | |
Frost or condensation has formed inside or outside the appliance. | Did you open and close the appliance door frequently or is the appliance door improperly closed? | • Frosts or condensation can form if the outside air penetrates inside the appliance. |
Is the installation environment humid? | • Condensation can appear on the exterior of the appliance if the installation area is too humid or on a humid day such as a rainy day. Wipe off any moisture with a dry cloth. | |
The appliance is noisy and generates abnormal sounds. | Is the appliance installed on a weak floor or improperly leveled? | • Install the appliance on a solid and flat area. |
Does the rear of the appliance touch the wall? | • Adjust the installation position to allow enough clearance around the appliance. | |
Are objects scattered behind the appliance? | • Remove the scattered objects from behind the appliance. | |
Is there an object on top of the appliance? | • Remove the object on top of the appliance. | |
The side or front of the appliance is warm. | There are anti condensation pipes fitted to these areas of the appliance to reduce condensation forming from around the door area. | • The heat releasing pipe to prevent condensation is installed on the front and side of the appliance. You may feel it particularly hot right after the appliance is installed or during the summer. You can be assured that this is not a problem and is quite normal. |
There is water inside or outside of the appliance. | Is there water leakage around the appliance? | • Check if the water has leaked from a sink or another place. |
Is there water on the bottom of the appliance? | • Check if the water is from the thawed frozen food or a broken or dropped container. |
The automatic icemaker does not produce ice or produces a small amount of ice. | Did you install the appliance recently? | • The ice maker produces ice normally when approximately 48 hours have passed after the appliance is installed. |
Did you connect the water supply pipe to the appliance and open the supply valve? | • Connect the water supply pipe to the appliance and open the supply valve completely. | |
Is the water supply hose bent? | • If the water supply hose is bent, the water flow could be compromised. | |
Have you dispensed a large amount of ice recently? | • It takes approximately 24 hours to produce more ice in the automatic icemaker. Please wait. | |
Did you set the ice maker switch or the automatic icemaker button on the control panel to ON? | • Press I on the automatic icemaker switch or set ON for the automatic icemaker button on the control panel. (For more details on how to use, visit LG electronics website or use your smart device.) | |
Is the temperature of the freezer compartment set too high? | • If the set temperature is too warm, ice will be produced slowly or not at all. Set the Freezer temperature to -18 °C for normal operation of the automatic icemaker. | |
Have you been opening the appliance door frequently? | • If you open the appliance door frequently, cold air will escape, lowering the speed of ice production. Do not open and close the appliance door frequently. | |
Is the appliance door completely closed? | • If the appliance door is not completely closed, the temperature of the freezer compartment will increase, slowing down the ice production speed. Close the appliance door completely. | |
Is there ice in the ice bin? | • Check whether there is ice in the ice bin. | |
Ice is not dispensed. | Is the ice clumped in the ice bin? | • Separate the ice bin and shake it. Discard the remaining clumped ice after shaking the ice bin. |
Ice is not dispensed. | Unable to hear the sound of ice coming out? | • In the control panel, select the modes for cubed ice and crushed ice alternately to dispense the ice. |
Is the ice path blocked? (You can check the ice passage by separating the ice bin.) | • Ice may not be dispensed properly if the ice passage is blocked. Check the ice and clean the ice path regularly. | |
Water does not come out. | The supply valve may be turned off? (For Plumbed models Only) | • Open the water supply valve. |
The water dispenser tank may be empty? (Non plumbed models only) | • Fill the water dispenser tank. | |
Is the water supply valve closed? (For Plumbed models Only) | • Open the water supply valve. | |
Are you using unfiltered water? | • Unfiltered water can contain a large amount of various heavy metals or foreign substances, so the filter may be clogged in the early stage regardless of the life of the filter. | |
Water tastes strange. | Is the taste of water different when comparing it with the taste of water from the previous water purifier? | • Has the purified water or cold water not been used for an extended period of time? |
Has it been a long time since you installed and replaced the filter? | • If an expired filter is used, the purification performance may decline. It is recommended to replace the filter according to the filter replacement period. | |
Have you flushed out the filter properly in the initial stage after installing it? | • When you install or replace the filter for the first time, you need to remove air and activated carbon residue from inside the filter. Use the appliance after dispensing and discharging approximately 5 litres of purified water from the dispenser by pressing the water dispensing lever. (Activated carbon is harmless to humans.) | |
Has the purified water or cold water not been used for an extended period of time? | • The taste of old water may change due to bacterial growth. Use the product after dispensing and discharging approximately 5 litres (approximately three minutes) from the water dispenser. |
Clicking noises | The defrost control will click when the automatic defrost cycle begins and ends. The thermostat control (or appliance control on some models) will also click when cycling on and off. | • Normal Operation |
Rattling noises | Rattling noises may come from the flow of appliance, the water line on the back of the unit (for plumbed models only), or items stored on top of or around the appliance. | • Normal Operation |
Appliance is not resting evenly on the floor. | • Floor is weak or uneven or leveling legs need to be adjusted. See the' Door Alignment section. | |
Appliance with linear compressor was moved while operating. | • Normal operation. If the compressor does not stop rattling after three minutes, turn the power to the appliance off and then on again. | |
Whooshing noises | Evaporator fan motor is circulating air through the fridge and freezer compartments. | • Normal Operation |
Air is being forced over the condenser by the condenser fan. | • Normal Operation | |
Gurgling noises | Appliance flowing through the cooling system | • Normal Operation |
Popping noises | Contraction and expansion of the inside walls due to changes in temperature. | • Normal Operation |
Vibrating | If the side or back of the appliance is touching a cabinet or wall, some of the normal vibrations may make an audible sound. | • To eliminate the noise, make sure that the sides and back do not make any contact with any wall or cabinet. |