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42 TROUBLESHOOTING
ENGLISH
Cooling/Ice & Water
Problem Possible Causes Solutions
Frost or ice
crystals
on frozen
food (inside
of sealed
package).
Condensation from food
with a high water content
has frozen inside of the
food package.
This is normal for food items with a high water
content.
Food has been left in the
freezer for a long period of
time.
Do not store food items with high water content in
the freezer for a long period of time.
Icemaker is
not making
enough ice.
Demand exceeds ice
storage capacity.
The icemaker will produce approximately 70-210
cubes in a 24 hour period.
House water supply is not
connected, valve is not
turned on fully, or valve is
clogged.
Connect the refrigerator to a cold water supply with
adequate pressure and turn the water shutoff valve
fully open.
If the problem persists, it may be necessary to
contact a plumber.
Water fi lter has been
exhausted.
Replacing the water fi lter is recommended:
• Approximately every six months.
• When the water fi lter indicator turns on.
• When the water dispenser output decreases.
• When the ice cubes are smaller than normal.
Low house water supply
pressure.
The water pressure must be between 20 and 120 psi
(138 - 827 kPa) on models without a water fi lter and
between 40 and 120 psi (276 - 827 kPa) on models
If the problem persists, it may be necessary to
contact a plumber.
Reverse Osmosis fi ltration
system is used.
Reverse osmosis fi ltration systems can reduce the
water pressure below the minimum amount and result
in icemaker issues. (Refer to Water Pressure section.)
Tubing connecting
refrigerator to house supply
valve is kinked.
The tubing can kink when the refrigerator is moved
during installation or cleaning resulting in reduced
water fl ow. Straighten or repair the water supply line
and arrange it to prevent future kinks.
Doors are opened often or
for long periods of time.
If the doors of the unit are opened often, ambient
air will warm the refrigerator which will prevent the
unit from maintaining the set temperature. Lowering
the refrigerator temperature can help, as well as not
opening the doors as frequently.
Doors are not closed
completely.
If the doors are not properly closed, ice production
will be affected. See the Doors will not close
completely or pop open section in Parts & Features
Troubleshooting for more information.
The temperature setting for
the freezer is too warm.
The recommended temperature for the freezer
compartment for normal ice production is 0°F (-18ºC).
If the freezer temperature is warmer, ice production
will be affected.
with a water fi lter.
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