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Troubleshooting62
Troubleshooting
4
Application and PC Software
Symptoms Cause & Solution
Music Flow Player app
doesn’t work properly.
Does an error occur when accessing the app?
y
Make sure that your smart device is compatible with the app.
y
Make sure that the Music Flow Player app is the latest version.
y
Make sure that the speaker’s front LED turns from red to white.
Music Flow PC Software
doesn’t work properly.
Does the rewall on your PC or Mac set to enable?
y
Disable all your rewalls and try to connect again. Refer to your rewall’s
instruction or website.
Is the LAN cable connected to the wireless router and your PC or Mac properly?
y
Ensure that the speaker and your PC or Mac are correctly connected to the
local area network and can access the internet.
y
The wireless communication may be interrupted from household devices that
are using radio frequencies. Move the speaker and your PC or Mac away from
them.
NOTES to use wireless
Symptoms Cause & Solution
This device may have
wireless interference.
y
Wireless may not operate normally in weak signal area.
y
Do not install the device on metal furniture for optimum performance.
Bluetooth device may
malfunction or make
noise in the following
cases.
y
When any part of your body contact the transceiver of the Bluetooth device
or sound bar.
y
When there is an obstacle or wall or the device is installed in a secluded spot.
y
When there is a device(a wireless LAN, a medical equipment or a microwave)
using same frequency, make the distance between the products as far away
as possible each other.
y
When connecting the device to the Bluetooth device, make the distance
between the products as close as possible each other.
y
When the device gets too far from the Bluetooth device, the connection is
disconnected and also malfunction may occur.
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