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8
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the warranty page in this manual and scan the code there with your mobile device, or visit https://amana.custhelp.com.
In Canada, visit http://www.amanacanada.ca.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Nothing will operate
■ Has a household fuse blown or has a circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
■ Is the appliance wired properly?
See Installation Instructions.
Cooktop will not operate
■ Is the control knob set correctly?
Push in knob before turning to a setting.
■ Has one or more burners stopped working during use?
Allow the cooktop to cool down for 30 minutes, then turn
the burner on again.
Excessive heat around cookware on cooktop
■ Is the cookware the proper size?
Use cookware about the same size as the surface cooking
area, element, or surface burner. Cookware should not
extend more than ½" (1.3 cm) outside the cooking area.
■ Do cooktop surfaces become hot?
REMEMBER: When cooktop is in use, the entire cooktop
area may become hot.
Cooktop cooking results not what expected
■ Is the proper cookware being used?
See the “Cookware” section.
■ Is the control knob set to the proper heat level?
See the “Cooktop Controls” section.
■ Is the appliance level?
Level the appliance. See the Installation Instructions.
■ Does it appear to take longer to cook food at a certain
power level than usual or some power levels do not
perform as well as usual?
The cooktop regulates the temperature of the internal
components and automatically reduces the power of all
the elements in use without any visual or audible feedback.
Allow the cooktop to cool down for 30 minutes to resume
normal cooking performance. See “To Use” in the “Cooktop
Controls” section.
A vapor is being emitted from the knobs of the
cooktop
■ Is the cooktop in its first use(s)?
During the first use(s), a vapor may be seen exiting the holes
around the knobs of the cooktop. This behavior is normal
and should disappear after use.
Cooktop element is cycling on and off
■ Element cycling is normal for all power levels.
The elements may cycle on and off to control the
temperature and avoid overheating.
In Canada:
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
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