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C
74
Limited Warranty
FOR UNITED STATES AND CANADA ONLY
BY USING YOUR VIZIO PRODUCT YOU AGREE TO BE BOUND BY ALL THE TERMS OF THIS WARRANTY.
BEFORE USING YOUR VIZIO PRODUCT, PLEASE READ THIS WARRANTY CAREFULLY. IF YOU DO NOT
AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE VIZIO PRODUCT AND, WITHIN THIRTY
(30) DAYS OF THE DATE OF PURCHASE, RETURN IT FOR A REFUND TO THE AUTHORIZED RETAILER
WHERE YOU PURCHASED IT.
This warranty contains a binding arbitration agreement and a class action waiver for United States
residents. If you live in the United States, the binding arbitration agreement and class action
waiver aect your rights under this warranty. Please read the text under the section titled “Binding
Arbitration Agreement; Class Action Waiver (U.S. Residents Only)” carefully.
How Long This Warranty Lasts
For non-commercial use, VIZIO warrants the product on the terms set forth below for one (1) year
from the date of original purchase. For commercial use, VIZIO warrants this product on the terms set
forth below for ninety (90) days from the date of original purchase.
What This Warranty Covers
VIZIO warrants the product against defects in materials and workmanship when the product is used
normally in accordance with VIZIO’s user guides and manuals.
Except where restricted by law, this warranty applies only to the original purchaser of a new product.
The purchase must have been made from an authorized retailer in the United States (including
Puerto Rico) or Canada. The product must also be located in the country where it was purchased at
the time of warranty service.
Zero Bright Pixel Defect Guarantee (TVs Only)
Your product may qualify for a warranty against “zero bright pixel” defects for the duration of the
warranty on select new product purchases. To determine if this guarantee applies to your product,
refer to the model’s product information page at www.vizio.com, look for the “zero bright pixel”
guarantee on the box, or contact VIZIO Technical Support at the email address or telephone number
below.
How to Get Service
Before obtaining warranty service, you may visit www.vizio.com for additional help and troubleshooting.
To obtain warranty service, contact VIZIO Technical Support via email at [email protected] or
via phone at 877 MY VIZIO (877-698-4946). The VIZIO Technical Support hours are 6:00AM to 9:00PM
Monday through Friday and 7:00AM to 4:00PM Saturday and Sunday, Pacic Time.
Your Obligations Before Service
You must obtain pre-authorization before sending your product to a VIZIO service center. You may
be required to supply a purchase receipt (or copy) to show that the product is within the warranty
period.
When you return a product to a VIZIO service center, you must ship the product in its original
packaging or in packaging that aords an equal degree of protection. VIZIO Technical Support will
provide instructions for packing and shipping the product to the VIZIO service center.
ALL USER DATA AND DOWNLOADED APPLICATIONS STORED ON A PRODUCT WILL BE DELETED IN
THE COURSE OF SOME IN-HOME AND ALL SHIP-IN WARRANTY SERVICE. If this occurs, your product
will be restored to its original state. You will be responsible for restoring all applicable user data and
downloaded applications. Recovery and reinstallation of user data and downloaded applications is
not covered under this warranty. In order to protect your personal information, VIZIO recommends
that you always clear all personal information from the product before it is serviced, regardless of
the servicer.
VIZIO’s Responsibilities
If VIZIO determines that a product is covered by this warranty, VIZIO will (at its option) repair or
replace it, or refund the purchase price to you. There will be no charge for parts or labor during the
warranty period. Replacement parts may be new or recertied at VIZIO’s option and sole discretion.
Replacement parts and VIZIO’s labor are warranted for the remaining portion of the original warranty
or for ninety (90) days from warranty service, whichever is longer.
Types of Service
TVs that are 32 inches or larger will usually be serviced in-home. In-home service requires complete
and easy access to the product and does not include de-installation or re-installation of the product.
In-home service is subject to availability. VIZIO will provide other service options when in-home
service is not available.
All other VIZIO products must be sent to a VIZIO service center to obtain warranty service. VIZIO is
not responsible for transportation costs to the service center, but VIZIO will cover return shipping to
the customer.
What This Warranty Does Not Cover
This warranty does not cover: (a) cosmetic damage; (b) normal wear and tear; (c) improper operation;
(d) improper voltage supply or power surges; (e) signal issues; (f) damage from shipping; (g) acts of
God; (h) customer misuse, modications or adjustments; (i) installation, set-up, or repairs attempted
by anyone other than by a VIZIO authorized service center; (j) products with unreadable or removed
serial numbers; (k) products requiring routine maintenance; or (l) products sold “AS IS”, “CLEARANCE”,
“FACTORY RECERTIFIED”, or by a non-authorized reseller.
What to Do If You Are Not Satised With Service
If you feel VIZIO has not met its obligations under this warranty, you may attempt to resolve the issue
informally with VIZIO. If you are unable to resolve the issue informally and wish to le a formal claim
against VIZIO, and if you are a resident of the United States, you must submit your claim to binding
arbitration according to the procedures described below, unless an exception applies. Submitting a
claim to binding arbitration means that you do not have the right to have your claim heard by a judge
or jury. Instead your claim will be heard by a neutral arbitrator.
Binding Arbitration Agreement; Class Action Waiver (U.S. Residents Only)
UNLESS YOU HAVE BROUGHT AN ELIGIBLE CLAIM IN SMALL CLAIMS COURT OR HAVE OPTED OUT AS
DESCRIBED BELOW, ANY CONTROVERSY OR CLAIM RELATING IN ANY WAY TO YOUR VIZIO PRODUCT,
INCLUDING ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THIS WARRANTY,
A BREACH OF THIS WARRANTY, OR THE VIZIO PRODUCT’S SALE, CONDITION OR PERFORMANCE,
WILL BE SETTLED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION
ASSOCIATION AND CONDUCTED BY A SINGLE ARBITRATOR APPOINTED BY THE AMERICAN
ARBITRATION ASSOCIATION, IN ACCORDANCE WITH ITS COMMERCIAL ARBITRATION RULES AND ITS
SUPPLEMENTARY PROCEDURES FOR CONSUMER-RELATED DISPUTES. You may learn more about
the American Arbitration Association and its rules for arbitration by visiting www.adr.org or by calling
800-778-7879. Since this warranty concerns a transaction in interstate or international commerce,
the Federal Arbitration Act will apply.
The ling fees to begin and carry out arbitration will be shared between you and VIZIO, but in no event
will your fees ever exceed the amount allowable by the American Arbitration Association, at which
point VIZIO will cover all additional administrative fees and expenses. VIZIO waives its right to recover
attorneys’ fees in connection with any arbitration under this warranty. If you are the prevailing party
in an arbitration to which the Supplementary Procedures for Consumer-Related Disputes applies,
then you are entitled to recover attorneys’ fees as the arbitrator may determine.
The dispute will be governed by the laws of the state or territory in which you resided at the time
of your purchase (if in the United States). The place of arbitration will be Irvine, California, or your
county of residence (if in the United States). The arbitrator will have no authority to award punitive
or other damages not measured by the prevailing party’s actual damages, except as may be required
by statute. The arbitrator will not award consequential damages, and any award will be limited to
monetary damages and will include no equitable relief, injunction, or direction to any party other
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