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Quick summary
• To utilize your vehicle’s RESCU system, your cellular phone must be
activated and plugged into the vehicle interface.
• Information or emergency assistance can be requested whenever your
key is in the RUN/START/ACC position and for six minutes after the
vehicle is turned off.
• An assistance request is initiated by pressing either the Information or
Emergency control located in the overhead console.
• When a control is pressed, a warning lamp located in the overhead
console will begin to flash and status messages will display on the
vehicle’s message center/audio display (messages can only be
displayed when the key is in the RUN/START/ACC position).
• The vehicle’s cellular phone automatically places a call to a 24 hour
emergency response center.
• When contact is made, the vehicle sends an electronic data message
to the response center’s computer. This data message includes latitude
and longitude coordinates obtained from the vehicle’s positioning
system and customer identification information.
• Once the data transmission is complete, the call is forwarded to a
response center operator who confirms your location using a
computerized map.
• The vehicle’s cellular handset is locked-out, the phone is automatically
placed in the “hands-free” mode and voice communication is
established with the operator through the “hands-free” microphone.
• Typically, voice communication with an operator is established within
one minute after an assistance control is pressed.
• During voice communication the system will display latitude and
longitude coordinates and customer identification number on the
message center/audio display.
• The operator verbally obtains details of your situation and, if
necessary, ties your vehicle into a three-way phone call with the
United States Auto Club or local 911 or other emergency services to
dispatch the appropriate assistance to your location.
• In most situations, only the response center can terminate an
assistance request. Once the operator terminates the call, the system
warning light will stop flashing and the system will be reset.
Controls and features
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