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24 TROUBLESHOOTING
Faults
If there is a problem with the oven and/or grill, please:
• Check the points listed below before calling for
service. It may be possible to avoid a call by fixing the
problem yourself – and so continue cooking.
• For cooking problems refer to “Dealing with
cooking problems”.
NOTE: We may charge for service even in the guarantee
period if your problem is due to the causes listed below.
Data Plate
When you need information, service or spare parts please
be prepared to tell us the:
• Model number
• Serial number
These are shown on the data plate. The data plate is
visible when the oven or grill door is open.
If you need more information, please contact the
Customer Care Centre on 1h300 363 640 (Australia
– Centre is open 8.00am – 5.00pm Monday – Friday
Eastern Standard Time) or 0800 436 245 (New Zealand –
Centre is open 8.00am – 5.00pm Monday – Friday).
If you have a warranty or spare parts enquiry, you should
call the number listed on the back page.
PROBLEM POSSIBLE CAUSE
Oven or grill
not working
• Time of day not set.
• Power not turned on.
• Gas supply turned off or LPG
bottle empty.
• Controls are incorrectly set.
• Household fuse has blown or
power supply is off.
NOTE: If the household fuse continues
to blow, call the Customer Care Centre.
Oven light
not working
• Lamp blown or loose in socket.
• Household fuse has blown.
NOTE: If the household fuse continues
to blow, call the Customer Care Centre.
Oven not
heating
enough
• Foil or trays on bottom of oven.
• Timer is in “AUTO” mode. (Refer to
timer operating instructions)
• Household fuse has blown.
NOTE: If the household fuse continues
to blow, call the Customer Care Centre.
Oven not
working
• Gas supply turned off or LPG
bottle empty.
• The oven safety shutdown has
enacted. Reset the controls, wait 90
seconds and then re-start the oven.
NOTE: If safety shutdown persists, call
the Customer Care Centre.
Timer flashing
on display
• Power failure or interruption.
NOTE: Reset time of day and any
cooking functions you were using.
(Refer to TIMER operating instructions)
Appliance
smoking
when first
used
• Protective oils being removed.
Door cannot
be replaced
after removal
• Stirrup not engaged properly.
Excessive heat
or
condensation
on control
panel
or knobs
• Check cooling fan is working by
feeling for air movement at top of
oven door. If no air movement is
detected, call the Customer Care
Centre.
Hot air
blowing from
above the
door
• This is normal.
NOTE: Only authorised personnel should carry out
servicing.
TROUBLESHOOTING
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