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At Propel, we make premium products using the very best components.
There are, on occasions, reasons for customers to return products to us. Propel UK
oers a 90-day warranty to cover these eventualities, the details of which can be
found on the Propel UK website at propelrc.co.uk.
In the event of this being necessary you are required to choose the correct reason
for the return. The details as to what is required are below. For our full terms and
conditions please visit our website and select “customer care,” where you will nd
our Returns Policy and Procedures.
If you have simply changed your mind:
If you have received an item which you have decided you do not wish to keep for
whatever reason, then you must inform us within 7 working days of the proof of
purchase, in writing to the following address:
Propel UK C/O 9, Sterling Centre Eastern Road Bracknell Berkshire United Kingdom
RG12 2PW
Alternatively, you may send an email to customercare@propel.co.uk.
PROPEL UK RETURNS POLICY
If you receive your item and nd it to be faulty, you have 7 working days from the
proof-of-purchase date to inform us, either in writing by mail to the address above or
by e-mail to customercare@propel.co.uk.
A Propel Customer Care Representative will contact you and provide you with an
RMA form containing all the necessary information for us to proceed with your
request. We will then arrange to collect the item from you, and once the fault has
been veried, we will either replace or fully refund the item. If however, the item is
found not to be faulty, you will be charged for all return carriage costs incurred by
us. Again, all items should be returned in their original packaging complete with any
accessories, power cords and/or documentation, including manuals.
ITEMS FAULTY ON ARRIVAL
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