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65
EN
TECHNICAL TROUBLESHOOTING GUIDE
Malfunction
description
Causes Solutions
Any indicator lamp
off and no heating.
Rice cooker not plugged.
Verify the main plug is properly
inserted into the unit.
Any indicator lamp
off and heating.
Problem of the connection
of the indicator lamp or
indicator lamp is damaged.
Send to authorized service center
for repair.
Steam leakage
during using.
Lid is not closed correctly. Open and close the lid.
Micro pressure valve not well
positioned.
Stop the cooking (unplug the
product) and check the valve
is complete (2parts locked
together) and well positioned.
Lid or micro pressure valve
gasket is damaged.
Send to authorized service center
for repair.
Rice half cooked or
over cooked.
Too much or not enough
water compared to rice
quantity.
Refer to table for water quantity.
Glutinous rice not
cooked enough.
Rice has been opened for a
long time.
Soak the desired quantity of rice
for 30 minutes to 1 hour. Discard
of water, and put the soaked
rice in the bowl. Add 1.1 cups
of water for every cup of rice in
the bowl.
Cleaning the micro pressure valve
• When cleaning the micro-pressure valve, please remove it from the lid
– fig.15 and open it by rotating in the direction of “open” – fig.16a and
16b. After cleaning it, please wipe it dry and meet the two triangles in
the two parts together and rotate it in the direction of “close”, then put
it back onto the lid of the rice cooker – fig.17a and 17b.
Cleaning and care of the other parts of the appliance
• Clean the outside of the Rice Cooker – fig.18, the inside of the lid and
the cord with a damp cloth and wipe dry. Do not use abrasive products.
• Do not use water to clean the interior of the appliance body as it could
damage the heat sensor.
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