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English - 42
PROBLEM SOLUTION
Frost forms on
the walls of the
freezer.
• Is the air vent blocked? Remove any obstructions so air can circulate freely.
• Allow sufficient space between the foods stored for efficient air circulation.
• Is the freezer drawer closed properly?
If the freezer drawer is not completely closed or is blocked, humidity from outside
may enter and cause severe frost to form.
Water dispenser is
not functioning.
• Is the water line connected and the shut-off valve open?
• Has the water supply line tubing been crushed or kinked?
Make sure the tubing is free and clear of any obstruction.
• Is the water tank frozen because the refrigerator temperature is too low?
Try selecting a warmer setting on the main display panel.
• Check if the filter is properly installed. If it is not properly installed, the water dispenser
may not work.
What Do I Need to
Use the E-Smart
and Smart Grid
functions?
• To use the Smart Grid (Demand Response) and E-Smart function on your
Refrigerator, you need the following devices and apps:
- Devices: 1) Wireless Router, 2) Samsung E-Smart Refrigerator, 3) Smartphone
(Recommended: Galaxy S4, Galaxy Note3 or later models and Android OS Jelly Bean
or later version)
- Applications: 1) “Samsung E-Smart App” from the Google Play Store or Samsung
Apps.
You also need to:
• Connect the Refrigerator and the Smartphone to the same Wi-Fi network in your
home.
• Install and run Samsung E-Smart App on your Smartphone.
• In addition, to use the Smart Grid (Demand Response) function, you must Register for
the service with your electric company.
The company must have an EMS (Energy Management System) that supports SEP
(Smart Energy profile).
Why isn’t the
E-Smart function
working normally?
• Confirm that the router in your home and the Internet are working properly.
- Connect a Smartphone to the router (AP, Access Point), and then confirm that you
can browse the Internet on the phone.
• Confirm that refrigerator is connected to the AP.
- Check the E-Smart icon on the PANEL of the refrigerator.
If the refrigerator is connected, the icon will be on.
• Confirm that the refrigerator and Smart Phone are connected to the same router.
Why isn’t the Delay
Defrost Capability
working normally?
• Confirm that the router in your home and the Internet are working properly.
- Connect a Smartphone to the router (AP, Access Point), and then confirm that you
can browse the Internet on the phone.
• Confirm that the area where you live is properly entered into the Smart phone App.
• Confirm that the Smart Grid function works correctly.
(Check the PANEL. L3 and L4 should not be displayed on the PANEL.)
What can be done
when freezer door
is not closed well.
• Push lever dispenser and check water supply.
• Push lever dispenser (Ice mode) and check operation of auger motor.
• Remove objects on shelves that might obstruct drive auger.
Precautions : If you have not dispensed the water or ice for an extended time, the
ice bucket may accumulate ice chunk that interferes with the drive auger, causing the
inability to dispense.
Remove the remaining ice of bucket and object that might obstruct drive Auger.
Please operate dispenser (water & ice) and it will improve auto-closing of freezer door.
DA68-02976A-09.indb 42 2017. 5. 25. �� 5:03
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