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English 25
Troubleshooting
Problem Possible cause Action
Very large or
yellow surface
burner ames.
The wrong burner
orice is installed.
Check the burner orice size and
contact your installer if you have
the wrong orice (LP gas instead of
natural gas or natural gas instead of
LP gas).
The surface
burners light
but oven
burners do not
light.
The oven door lock is
turned on.
The display will show the Lock
icon. Hold the oven door open and
press the START/SET button for
3 seconds. The oven will beep and
the Lock icon will turn off.
The Gas Pressure
Regulator shut off
switch is in the off
position.
Call a qualied service technician.
Oven
Problem Possible cause Action
The oven
control beeps
and displays
an information
code.
There may be a
malfunction. See the
"Information codes"
chart on page 28.
Press the OFF/CLEAR button and
restart the oven.
If the problem persists, disconnect
all power to the range for at least
30 seconds, and then reconnect the
power. If this does not solve the
problem, call for service.
Very large or
yellow oven
burner ames.
The oven burner air
adjustment shutters
need to be adjusted.
Call for a qualied service
technician.
The gas supply is not
properly connected or
turned on.
See the Installation Instructions that
came with your range.
Surface burner
Problem Possible cause Action
All burners do
not light.
The power cord is
not plugged into the
electrical outlet.
Make sure the electrical plug
is plugged into a live, properly
grounded outlet.
A fuse in your home
may be blown or a
circuit breaker may
have tripped.
Replace the fuse or reset the circuit
breaker.
The gas supply is not
properly connected or
turned on.
See the Installation Instructions that
came with your range.
A surface
burners do not
light.
The control knob is not
set properly.
Push in the control knob and turn it
to the LITE position.
The burner caps are not
in place.
The burner base is
misaligned.
Clean the electrodes.
Put the burner cap on the burner
head.
Align the burner base.
A surface
burner
clicks during
operation.
The control knob has
been left in the LITE
position.
After the burner lights, turn the
control knob to a desired setting.
If the burner still clicks, contact a
service technician.
The burners do
not burn evenly.
The surface burner
components and caps
are not assembled
correctly and level.
See page 21.
The surface burners are
dirty.
Clean the surface burner
components. (See page 21.)
NX58K3310SS_AA_AC_DG68-00773A-04_EN+MES+CFR.indb 25 2/1/2018 5:18:56 PM
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