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User Manual
- User Manual - (English, French)
- Installation Instructions - (English)
- Dimensions Guide - (English)
- Quick Reference Sheet - (English)
- Feature Sheet - (English)
- Warranty - (English)
- Energy Guide - (English)
- CONTROL PANEL AND FEATURES
- CYCLE GUIDE
- CHOOSING THE RIGHT DETERGENT
- USING THE DISPENSERS (varies by model)
- USING YOUR WASHER
- WASHER MAINTENANCE
- TROUBLESHOOTING
Table of contents
CONTROL PANEL AND FEATURES
NOTES:
■ Not all features and cycles are on all models.
■ If your model has a touch interface, the control panel features a sensitive surface that responds to a light touch of your finger. To ensure your selections are registered, touch the control panel with your fingertip, not your fingernail. When selecting a setting or option, simply touch its name.
■ If your model has physical buttons, make sure to press the button firmly.
■ At cycle completion, your setting and option choices will be remembered for the next cycle. However, if power to the washer is lost, the settings and options will go back to the factory defaults.
Cycles and settings vary by model.
POWER
Select to turn the washer on and off. Select to stop/cancel a cycle at any time.
WHAT TO WASH/HOW TO WASH
First determine what items are in the load that you are trying to wash. Use that to guide your “What to Wash” selection. Then determine how you want the washer to wash them and make the appropriate “How to Wash” selection. See “Cycle Guide” for cycle details. If you do not make a “How to Wash” selection, the washer will automaticlly select the recommended or last-used “How to Wash” cycle.
START/PAUSE
Touch and hold for 3 seconds until the light above Start/ Pause comes on to start a cycle, or touch once while a cycle is in process to pause it.
CYCLE STATUS DISPLAY
The Cycle Status Display shows the progress of a cycle. At each stage of the process, you may notice sounds or pauses that are different from traditional washers.
Estimated Time Remaining
The Estimated Time Remaining shows the time required for the cycle to complete. Factors such as load size, modifiers, options selected, and water pressure may affect the time shown in the display. Tightly packed loads, unbalanced loads, or excessive suds may cause the washer to lengthen the cycle time as well.
Sensing
When Start/Pause is touched the washer will chime, indicating it is starting. The drum will make a partial turn. The door will click when it locks.
Once the door has locked, the washer will begin spinning to sense the load size. This sensing process will continue throughout the cycle.
After the load size is sensed, the estimated time based on load size will be displayed and water will be added. You may hear water flowing through the dispenser, adding detergent to the load. The actual cycle time may be lengthened; however, the display will continue to show the estimated time.
Washing
During the wash cycle, this will display to let you know the cycle is in progress.
Drying (on some models)
During a drying cycle, this will display to let you know the drying cycle is in progress.
PreSoak 
This symbol will be displayed to let you know a presoak is in progress.
Detergent Low (on some models)
When detergent in the bulk dispenser is running low, the display will show the detergent level (Low)
Add Garment
When “Add Garment” is displayed, you may pause the washer, open the door, and add items. Touch and hold START/PAUSE to start the washer again.
Door Locked 
The Door Locked symbol will display to indicate that the door is locked and cannot be opened without first pausing or canceling the cycle.
Control Lock 
When the Contol Lock symbol is displayed, the buttons are disabled. Touch and hold EXTRA RINSE for 3 seconds to enable the buttons.
FanFresh® (on some models) 
This symbol will be displayed when the FanFresh® option is activated. The fan will turn on and the load will tumble periodically for up to 12 hours.
End
Once the cycle is complete, “End” will display. Remove the load promptly for best results.
CYCLE MODIFIERS
When you select a cycle, its default settings will light up. Touch to adjust cycle modifiers on the washer before touching START/PAUSE. Additional wash modifiers or options selected after touching Start/Pause may not activate. Once a wash setting is selected, it is saved for the cycle selected. To return to factory default cycle settings, unplug washer for 30 seconds; then plug back in. See “Cycle Guide” for default cycle settings.
NOTE: Some modifiers may increase or decrease the estimated time remaining.
Temp
The recommended wash temperature is preset for each cycle. Some preset temperatures can be changed. You may select a different wash temperature based on the level of soil and type of fabric being washed. For best results, use the warmest wash water safe for your fabric, following the garment label instructions. All wash temperatures feature a cold rinse.
Spin
The recommended spin speed is preset for each cycle. Some preset speeds can be changed.
■ Faster spin speeds mean shorter dry times, but may increase wrinkling in your load.
■ Slower spin speeds reduce wrinkling, but will leave your load more damp.
Soil
The recommended soil level is preset for each cycle. Some preset soil levels can be changed. For heavily soiled and sturdy fabrics, select the Heavy Soil Level setting. For lightly soiled and delicate fabrics, select the Light Soil Level setting. Lower soil level settings will help reduce tangling and wrinkling.
UTILITY CYCLES
Clean Washer
Use this every 30 washes to keep the inside of your washer fresh and clean. This cycle uses a higher water level. Use with affresh® Washer Cleaner tablets or liquid chlorine bleach to thoroughly clean the inside of your washer. When using this cycle, the drum should be empty. This cycle should not be interrupted. See the "Washer Care” section.
Drain & Spin
This cycle removes excess water from the load or special-care items washed by hand. Use this cycle after a power failure. For some fabrics, you may choose to set a slower spin speed.
CYCLE OPTIONS
You may add or remove options for each cycle. Not all options can be used with all cycles, and some are preset to work with certain cycles. Options vary by model.
Steam Clean (on some models)
The Steam Clean option adds additional soak and wash time to many cycles to help remove tough stains, as well as a steam boost for added cleaning power. An integrated heater helps to maintain optimal wash temperatures. See “Cycle Guide” for cycles that allow the Steam Clean option.
You can also touch and hold STEAM CLEAN for 3 seconds to turn cycle signals on or off.
Extra Rinse
Activate this option to add an extra rinse to most cycles.
You can also touch and hold EXTRA RINSE for 3 seconds to disable/enable the Control Lock.
Wash & Dry (on some models)
Touch to add a drying cycle to your load after the wash cycle has finished. The Wash & Dry option is designed to wash and dry small loads overnight. This option is design for 2-4 lightly soiled synthetic garments, athletic uniforms, or workout wear. This option has an extrahigh-speed spin followed by intermittent tumbling and fan activation to circulate air through the clothes.
When using this option, the seven segment display will have a readout like shown below.
You can also touch and hold WASH & DRY for 3 seconds to activate/deactivate the FanFresh® option. Use the FanFresh® option if you will be unable to remove the load promptly. The washer will automatically activate the fan after the cycle ends and tumble the load periodically for up to 12 hours.
IMPORTANT:
■ Do not use dryer sheets.
■ Do not dry comforters, towels, or large blankets.
Load & Go™ (on some models)
Touch to select this option If you want to automatically add HE detergent to the wash load at the proper time.
IMPORTANT: When using the dispenser cartridge with concentrated liquid detergent, be sure to change the detergent concentration settings in the control if the detergent used is different than factory preset of 2x concentration. Change the detergent concentration setting by touching and holding TEMP and SOIL for 3 seconds. You can also touch and hold LOAD & GO™ for 3 seconds to set a presoak.
PreSoak (on some models)
Touch to add a presoak time of your choice to a wash cycle.
DISPENSERS
Load & Go™ Bulk Dispenser (only on some models – varies by model)
The Load & Go™ bulk dispenser gives you the convenience of not having to add the HE detergent to the wash load every time. It also determines the best amount of detergent and the best time to add it to the load. See the “Using the Dispensers” section for information on using the dispenser drawer.
Washer comes with choice of a 1- or 2-liter bulk liquid detergent dispenser.
Single Load Dispenser Drawer
The single load dispenser drawer gives you the convenience of adding HE detergent, liquid chlorine bleach, and liquid fabric softener to the wash load at the proper time. See the “Using the Dispensers” section for information on using the dispenser drawer.
2-Liter Bulk Liquid High Efficiency (HE) detergent dispenser
This bulk dispenser holds up to 67.6 oz (2 L) of liquid HE detergent.
1-Liter Bulk Liquid High Efficiency (HE) detergent dispenser
This bulk dispenser holds up to 33.8 oz (1 L) of liquid HE detergent. Each dispenser holds enough detergent for many loads of laundry. Each adds the appropriate quantity of HE detergent to the wash load at the proper time. See the “Using the Dispensers” section for information on using the dispenser.
IMPORTANT: Do not use chlorine bleach or powdered detergent in the bulk dispenser. Powdered detergent must be added to the single load dispenser. See the “Using the Washer” section.
High Efficiency (HE) detergent compartment
This compartment holds liquid or powdered HE detergent for your main wash cycle, and automatically dispenses detergent in the cycle.
Liquid fabric softener compartment
This compartment holds liquid fabric softener. It automatically dispenses liquid fabric softener at the optimum time in the cycle.
Liquid chlorine bleach compartment
This compartment automatically dilutes and dispenses liquid chlorine bleach at the optimum time during the first rinse after the wash cycle. It cannot dilute powdered bleach.
CYCLE GUIDE
This washer has a unique user interface to help you select the best cycle for your load. The “What to Wash” “How to Wash” layout guides you to the optimal cycle in two easy steps:
First determine what items are in the load that you are trying to wash. Use that to guide your “What to Wash” selection. Then determine how you want the washer to wash them and select the appropriate “How to Wash” selection. Selecting “What to Wash” will automatically select a default “How to Wash selection,” so selecting a “How to Wash” is optional. See chart below for more details.
What items Do You Want to Wash? “What to Wash” Cycle Selection
Cottons, linens, and mixed garment loads Regular
No-iron fabrics, dress shirts/pants, synthetics, sheer/lacy garments Delicates
Large items such as small comforters, sleeping bags, jackets, and washable rugs Bulky Items
White fabrics/garments Whites
Bright- or dark-colored cottons, linens, and mixed loads. Colors
Sturdy towels and washcloths Towels
How Do You Want to Wash Them? “How to Wash” Cycle Selection:
Regular/Normal Normal
With fewer wrinkles Wrinkle Control
Intense Cleaning Heavy Duty
Eliminate 99.9% of three common household bacteria Sanitize* (with Oxi –on some models)
Gentle cleaning with cold water Cold Wash
Fast Quick
Settings and options shown in bold are default settings for that wash cycle. For best fabric care, choose the cycle, options, and settings that best fit the load being washed. Always read and follow fabric care labels and laundry product instructions. Avoid tightly packing the washer. The washer will not rinse well or spin correctly if tightly packed. Not all settings are available with each cycle, and some options cannot be used together. Not all options are available on all models.
*This cycle eliminates 99.9% of the most common bacteria found in clothes, sheets, and towels. Using the highest wash temperature available and adding a powdered Oxi product in the drum (on some models) ensures sanitization. Check recommended wash temperature of your items and use the amount of Oxi recommended by the manufacturer (on some models). Bacteria tested were K. pneumonia, P. aureginosa, and S. aureus.
*This cycle eliminates 99.9% of the most common bacteria found in clothes, sheets, and towels. Using the highest wash temperature available and adding a powdered Oxi product in the drum (on some models) ensures sanitization. Check recommended wash temperature of your items and use the amount of Oxi recommended by the manufacturer (on some models). Bacteria tested were K. pneumonia, P. aureginosa, and S. aureus.
This cycle eliminates 99.9% of the most common bacteria found in clothes, sheets, and towels. Using the highest wash temperature available and adding a powdered Oxi product in the drum (on some models) ensures sanitization. Check recommended wash temperature of your items and use the amount of Oxi recommended by the manufacturer (on some models). Bacteria tested were K. pneumonia, P. aureginosa, and S. aureus.
*This cycle eliminates 99.9% of the most common bacteria found in clothes, sheets, and towels. Using the highest wash temperature available and adding a powdered Oxi product in the drum (on some models) ensures sanitization. Check recommended wash temperature of your items and use the amount of Oxi recommended by the manufacturer (on some models). Bacteria tested were K. pneumonia, P. aureginosa, and S. aureus.
CHOOSING THE RIGHT DETERGENT
Use only High Efficiency detergents. The package will be marked “HE” or “High Efficiency.” Low-water washing creates excessive sudsing with a non-HE detergent. Using non-HE detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component malfunction and, over time, buildup of mold or mildew. HE detergents should be low-sudsing and quick-dispersing to produce the right amount of suds for the best performance. They should hold soil in suspension so it is not redeposited onto clean clothes. Not all detergents labeled as High Efficiency are identical in formulation and their ability to reduce suds. For example, natural, organic, or homemade HE detergents may generate a high level of suds. If you use one of these and see a “SUD” error code appear in the display, consider using a different HE detergent. Always follow the detergent manufacturer’s instructions to determine the amount of detergent to use.
Use only High Efficiency (HE) detergent.
About Detergent Concentration
Today’s liquid HE detergents are concentrated. Most brands of concentrated HE detergent will show the level of concentration on the bottle.
However, if the detergent bottle does not give the concentration, it can be easily calculated. Just divide the package size in fluid ounces by the number of loads. Then refer to the chart below to find the concentration.
If you do not get your desired cleaning results, try using a lower concentration number. If you have excess suds, try using a higher concentration number.
If detergent concentration is not 2x, change the detergent concentration setting by touching and holding TEMP and SOIL for 3 seconds.
Concentration Number of ounces ÷ number of loads
2X 1.5–2.49 (44.4 mL–73.6 mL)
3X 0.9–1.49 (26.6 mL–44.1 mL)
4X 0.7–0.89 (20.7 mL–26.3 mL)
5X 0.5–0.69. (14.8 mL–20.4 mL)
6X 0.3–0.49 (8.9 mL–14.5 mL)
USING THE DISPENSERS (varies by model)
1. For automatic dispensing, open the bulk dispenser drawer using the handle at the base of the washer. For a single load, open the single load dispenser drawer at the top left corner of the washer and disable the Load & Go™ option.
2. Add laundry products as described below.
3. Slowly close the dispenser drawer. Make sure it is completely closed.
NOTES:
■ A small amount of water may remain in the single load dispenser from the previous wash cycle. This is normal.
■ See “About Detergent Concentration” for information on detergent concentration.
■ On some models: When detergent in the bulk dispenser is running low, the display will show the detergent level (Low).
■ Add single-dose and Oxi-type boosters to the drum before loading items. See the “Using Your Washer” section.
Adding HE detergent to dispenser
Load & Go™ bulk dispenser (on some models)
Use only High Efficiency (HE) liquid detergents. The bulk dispensers will hold about 67.6 oz (2 L) or 33.8 oz (1 L) of liquid HE detergent, depending on dispenser, or enough for many loads of laundry.
Use only High Efficiency (HE) detergent.
To Fill Bulk Dispeners:
Open the dispenser drawer by pulling on the handle at the base of the washer. If desired, the drawer can be completely removed from the washer. Locate the Load & Go™ bulk dispenser. Gently pull up on the tab located on the bulk dispenser lid to lift the fill door.
Fill to the “MAX” line (see illustrations at right) with HE liquid detergent. Close fill door. It will click into place. Make sure the concentration is correct (see the “Choosing the Right Detergent” section.
The dispensers should be rinsed out when changing detergents or when the washer will not be used for extended periods. For instructions on cleaning the dispenser cartridge, see the “Washer Care” section.
Adding detergent for a single load
Pour a measured amount of HE detergent into detergent compartment. For powdered detergent, lift the selector to the high position. For liquid detergent, push down the selector to the low position. Do not overfill; adding too much detergent may cause detergent to be dispensed into the washer too early.
Powdered detergent: Lift the selector to the high position. Add directly to the compartment.
Liquid detergent: Push down the selector to the low position. Add directly to the compartment.
IMPORTANT:
■ Disable the Load & Go™ option before starting a single load.
■ Do not add single-dose laundry packet to dispenser drawer.
USING YOUR WASHER
First wash cycle without laundry
Before washing clothes for the first time, set up the Load & Go™ bulk dispenser (on some models) or add detergent to the singledose dispenser (see the “Using the Dispensers” section). Choose the Regular (what to wash) and Quick (how to wash) cycle and run it without clothes. Use only HE detergent. This initial cycle serves to ensure the interior is clean.
1. Sort and prepare your laundry
Sort items by recommended cycle, water temperature, and colorfastness. Separate heavily soiled items from lightly soiled. Separate delicate items from sturdy fabrics. Treat stains promptly and check for colorfastness by testing stain remover products on an inside seam.
IMPORTANT:
■ Empty pockets. Loose change, buttons, or any small object can plug pumps and may require a service call.
■ Close zippers, fasten hooks, tie strings and sashes, and remove non-washable trim and ornaments.
■ Mend rips and tears to avoid further damage to items during washing.
■ Turn knits inside out to prevent pilling. Separate lint-takers from lint-givers. Synthetics, knits, and corduroy fabrics will pick up lint from towels, rugs, and chenille fabrics.
■ Do not dry garments if stains remain after washing because heat can set stains into fabric.
■ Always read and follow fabric care labels and laundry product instructions. Improper usage may cause damage to your garments.
2. Add laundry products, if desired
Single-dose laundry packets, Oxi-type boosters, color-safe bleach, or scented crystals can be added to the drum prior to adding laundry. When using single-dose laundry packets, make sure that the bulk dispenser is disabled (on some models) or off (see the “Control Panel and Features” section).
NOTE: Always follow manufacturer’s instructions.
3. Load laundry into washer
Place a load of sorted items loosely in the washer. Items need to move freely for best cleaning and to reduce wrinkling and tangling. Close the washer door by pushing it firmly until the latch clicks.
■ Push load fully into the washer. Make sure no items are resting on the rubber seal to avoid trapping them between the seal and the door window.
■ Mix large and small items and avoid washing single items. Load evenly.
■ Wash small items in mesh garment bags. For multiple items, use more than one bag and fill bags equally
4. Add HE detergent
If the bulk dispenser already contains enough detergent to wash your load, simply choose the Load & Go™ option as described in Step 10. If you need to add detergent to the bulk dispenser, see “Using the Dispensers” section.
OR
Single Load Dispenser Drawer
Adjust the selector, based on type of HE detergent used (either liquid or powdered). Add a measured amount of detergent directly into the detergent compartment. See the “Using the Dispensers” section. Disable the Load & Go™ option.
NOTE: Do not add single-dose laundry packets, Oxi-type boosters, color-safe bleach, or scented crystals to dispensers. They will not dispense correctly.
5. Add liquid fabric softener to single load dispenser, if desired
Pour a measured amount of liquid fabric softener into liquid fabric softener compartment. Always follow manufacturer’s directions for correct amount of fabric softener, based on your load size. Fabric softener is always dispensed in the last rinse, even if Extra Rinse is selected.
IMPORTANT: Do not overfill, dilute, or use more than the manufacturer-recommended quantity of fabric softener. Do not fill past the “MAX” line. Overfilling dispenser will cause fabric softener to immediately dispense into washer.
■ Do not spill or drip any fabric softener onto the clothes.
■ Do not use liquid fabric softener dispenser balls in this washer. They will not dispense correctly.
■ Do not use fabric softener sheets, as they can stain the load.
6. Add liquid chlorine bleach to single load dispenser, if desired
Add liquid chlorine bleach to the bleach compartment. Do not overfill, dilute, or use more than 2⁄3 cup (165 mL). Do not use color-safe bleach or Oxi in the same cycle with liquid chlorine bleach.
IMPORTANT:
■ Always measure liquid chlorine bleach. Use a measuring cup with a pour spout; do not guess.
■ Do not fill beyond the “MAX” line. Overfilling could cause garment damage.
■ Do not use thickened, easy-pour, or no-splash bleach when running the Clean Washer with affresh® cycle, as excess suds may occur.
■ On some models: Do not add liquid chlorine bleach to the bulk dispenser.
■ Slowly close dispenser drawers. Make sure the drawers are closed completely
7. Touch POWER to turn on washer
8. Select a wash program/cycle
First, choose what you want to wash by touching a selection in the top row. Next, choose how you want to wash your load by touching a selection in the bottom row to choose the best cycle combination for your load. See “Cycle Guide” for details on cycles features.
9. Adjust cycle modifiers, if desired*
The led indicator lights will show the default settings for the selected cycle. To adjust a setting, touch its name – Temp, Spin, or Soil. Adjusting settings may change the Estimated Time Remaining. Tightly packing the load, unbalanced loads, or excessive suds may also cause the washer to increase the cycle time.
10. Select any additional options*
To add an option to the cycle, touch its name – Steam Clean, Extra Rinse, or Wash & Dry. If you wish to use the bulk dispenser (on some models), select Load & Go™. For other options, touch and hold the buttons indicated for 3 seconds. To remove an option from the selected cycle, touch that button again.
11. Touch and hold START/PAUSE to begin wash cycle
Touch and hold START/PAUSE for 3 seconds to start the wash cycle. To pause a cycle in progress, touch START/PAUSE once; then touch and hold again to continue the cycle. To cancel a cycle, touch and hold POWER and run Drain & Spin to remove any excess water. Once you touch and hold START/PAUSE, you will hear the door lock. The washer door will remain locked during the wash cycle.
Unlocking the door to add garments:
If you need to open the door to add one or two missed garments, you may do so while the “Add Garment” light is lit. The time allowed to add a garment will vary based on cycle selection and load size. Touch START/PAUSE once; the door will unlock once the washer movement has stopped. This may take several minutes. Then close door and touch and hold START/PAUSE again to restart the cycle.
Adding items after “Add Garment” light is off:
Cancel current cycle. Water will drain and you will need to reselect cycle and restart. For best wash performance and optimal energy savings, add garments only when the “Add Garment” light is on.
12. Remove garments promptly after cycle is finished
Promptly remove garments after cycle has completed to avoid odor and rusting of metal objects on garments. When unloading garments, pull back the door seal and check for small items between the tub and the washer drum.
If you will be unable to remove the load promptly, use the FanFresh® option if it is available on your model. If the FanFresh® option is selected, the washer will automatically activate the fan once the cycle ends and tumble the load periodically for up to 12 hours.
NOTES:
■ To cancel the FanFresh® option, touch POWER or START/ PAUSE.
■ This washer has a tight seal to avoid water leaks. To avoid odors, leave the door open to allow the washer to dry between uses.
WASHER MAINTENANCE
WATER INLET HOSES
Replace inlet hoses after five years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges, kinks, cuts, wear, or leaks are found.
When replacing your inlet hoses:
Mark the date of replacement on the label with a permanent marker.
Check that the old washers are not stuck on the washer inlet valves.
Use new washers in the new inlet hoses to ensure a proper seal
WASHER CARE
Recommendations to Help Keep Your Washer Clean and Performing at Its Best
1. Always use High Efficiency (HE) detergents and follow the HE detergent manufacturer’s instructions regarding the amount of HE detergent to use. Never use more than the recommended amount because that may increase the rate at which detergent and soil residue accumulate inside your washer which, in turn, may result in undesirable odor.
2. Use warm or hot water washes sometimes (not exclusively cold water washes) because they do a better job of controlling the rate at which soils and detergent accumulate.
3. Always leave the washer door slightly ajar between uses to help dry out the washer and avoid the buildup of odor-causing residue.
4. Periodically clean residue from all interior surfaces of the window. For better care, wipe the entire inside of the door with a damp cloth.
Cleaning Your Front Loading Washer
Read these instructions completely before beginning the routine cleaning processes recommended below. This washer maintenance procedure should be performed, at a minimum, once per month or every 30 wash cycles, whichever occurs sooner, to control the rate at which soils and detergent may otherwise accumulate in your washer.
Cleaning the Door Seal
1. Open the washer door and remove any clothing or items from the washer.
2. Inspect the gray-colored seal between the door opening and the drum for stained areas, soil buildup, or lint. Pull back the seal to inspect all areas under the seal and to check for foreign objects or lint.
3. If stained areas, soil buildup, or lint are found, wipe down these areas of the seal using either of the following two procedures:
a. affresh® Machine Cleaning Wipes Procedure:
- i. When the cycle is complete, gently pull back the rubber door seal and clean the entire surface with the textured side of an affresh® Machine Cleaning Wipe.
b.Dilute Liquid Chlorine Bleach Procedure:
- i. Mix a dilute bleach solution, using 3/4 cup (177 mL) of liquid chlorine bleach and 1 gallon (3.8 L) of warm tap water.
- ii. Wipe the seal area with the dilute solution, using a damp cloth.
- iii. Let stand 5 minutes.
- iv. Wipe down area thoroughly with a dry cloth and let washer interior air dry with door open.
IMPORTANT:
■ Wear rubber gloves when cleaning with bleach.
■ Refer to the bleach manufacturer’s instructions for proper use.
Cleaning the Inside of the Washer
This washer has a special cycle that uses higher water volumes in combination with affresh® Washer Cleaner or regular liquid chlorine bleach to thoroughly clean the inside of the washer. Steam washer models also utilize steam to enhance cleaning in this special cycle.
IMPORTANT: Do not use thickened, easy-pour, or no-splash bleach when running the Clean Washer with affresh® cycle as excess suds may occur.
NOTE: Read these instructions completely before beginning the cleaning process.
Begin procedure
1. Clean Washer with affresh® Cycle Procedure (Recommended for best performance):
a. Open the washer door and remove any clothing or items.
b. Use an affresh® Machine Cleaning Wipe or a soft, damp cloth or sponge to clean the inside door window.
c. Add an affresh® Washer Cleaner tablet to the washer drum.
d. Do not add the affresh® Washer Cleaner tablet to the dispenser drawer.
e. Do not add any detergent or other chemical to the washer when following this procedure.
f. Close the washer door.
g.Select the Clean Washer with affresh® cycle.
h. On some models: Select the FanFresh® option to help dry the washer interior after the cycle is complete.
NOTE: The washer remembers your last option selection and will use it for future wash cycles until you deselect that option.
i. Touch and hold START/PAUSE to begin the cycle. The Clean Washer with affresh® cycle operation is described below.
2. Chlorine Bleach Procedure:
a. Open the washer door and remove any clothing or items.
b. Open the single load dispenser drawer and add regular liquid chlorine bleach to the “MAX” line in both the bleach compartment and the fabric softener compartment. Either traditional or HE chlorine bleach can be used.
IMPORTANT: Do not use thickened, easy-pour, or no-splash bleach as excess suds may occur.
NOTE: Use of more liquid chlorine bleach than is recommended above could cause washer damage over time.
c. Close the washer door and the dispenser drawer.
d. Do not add any detergent or other chemicals to the washer when following this procedure.
e. Select the Clean Washer with affresh® cycle.
f. On some models: Select the FanFresh® option to help dry the washer interior after the cycle is complete.
NOTE: The washer remembers your last option selection and will use it for future wash cycles until you deselect that option.
g. Touch and hold START/PAUSE to begin the cycle. The Clean Washer with affresh® cycle operation is described below.
NOTE: For best results, do not interrupt cycle.
Description of Clean Washer with affresh® Cycle Operation:
1. The Clean Washer with affresh® cycle will determine whether clothing or other items are in the washer.
2. If no items are detected in the washer, it will proceed with the cycle.
a. If any items are detected in the washer, “rL” (remove load) will be displayed. The door will unlock. Open washer and remove any garments from the washer drum.
b. Touch POWER to clear the “rL” code.
c. Touch and hold START/PAUSE to restart the cycle.
3. Steam models only: During the first 20 minutes of the cycle, it will activate the steamer but the drum will not spin or fill with water. You may see condensation on the door window during this initial phase. If you are using an affresh® Washer Cleaner tablet, it will not dissolve completely during the steam phase. This is normal. After the cycle is complete, leave the door open slightly to allow for better ventilation and drying of the washer interior.
Cleaning the Dispensers
After using the Clean Washer with affresh® cycle, you may find some residue buildup in the washer’s dispensers. To remove residue from the single load dispenser, remove the drawer and wipe the surfaces with an affresh® Machine Cleaning Wipe or a damp cloth and towel dry either before or after you run the Clean Washer with affresh® cycle. Use an all-purpose surface cleaner, if needed.
On some models: To remove residue from the Load & Go™ bulk dispenser, lift the handle on the dispenser housing and pull to remove it from the washer cabinet; then rinse the dispenser thoroughly with running water. Wipe the outside dispenser surface with an affresh® Machine Cleaning Wipe or a damp cloth, and towel dry. Use an all-purpose surface cleaner, if needed.
Replace the dispenser in the washer cabinet and make sure that it is correctly seated.
IMPORTANT: Dispensers are not dishwasher-safe.
Cleaning the Outside of the Washer
Use an affresh® Machine Cleaning Wipe or a soft, damp cloth or sponge to wipe up any spills. Occasionally wipe the outside of your washer to help keep it looking new. Use an affresh® Machine Cleaning Wipe or mild soap and water.
IMPORTANT: To avoid damaging the washer’s finish, do not use abrasive products.
CLEAN WASHER CYCLE REMINDER
NOTE: Not all models have the Clean Washer with affresh® cycle reminder light. The Clean Washer with affresh® LED will flash at the end of a wash cycle when the washer has run 30 wash cycles. This is a reminder to run the Clean Washer with affresh® cycle. If the Clean Washer with affresh® cycle is not turned on, the LED will stop flashing at the end of a wash cycle after running three more regular wash cycles. After 30 more wash cycles are completed, the Clean Washer with affresh® LED will again flash at the end of a wash cycle as a reminder.
REMOVING THE DISPENSER
Single Load Dispenser Drawer
Removing the Dispenser
To remove:
1. Pull dispenser drawer out until it stops.
2. Press down on the release tab and pull straight out to remove the dispenser.
3. Lift off cover panel by pulling straight up.
To replace:
1. Position cover panel back onto posts on dispenser. Apply slight pressure on cover panel to seat it.
2. Align edges of dispenser with guides in washer; then slide dispenser back into slot.
CLEANING LOAD & GO™ CONTAINERS (on some models)
It is recommended that you rinse out the Load & Go™ containers when refilling, when changing detergent types or concentrations, or when the washer will not be used for an extended period.
1. Pull the dispenser drawer out until it stops.
2. Lift out the Load & Go™ containers.
3. Lift the fill lid and flush interior thoroughly with warm water.
4. Allow to air dry.
IMPORTANT: Containers are not dishwasher-safe.
NON-USE AND VACATION CARE
Operate your washer only when you are home. If moving or not using your washer for a period of time, follow these steps:
1. Unplug or disconnect power to washer.
2. Turn off water supply to washer to avoid flooding due to water pressure surges.
HELPFUL TIP: Attach a reminder note to the washer to turn the water back on before washer’s next use.
3. Clean the dispensers. See “Cleaning the Dispensers.”
WINTER STORAGE CARE
IMPORTANT: To avoid damage, install and store washer where it will not freeze. Because some water may stay in hoses, freezing can damage washer. If storing or moving during freezing weather, winterize your washer. To winterize washer:
1. Shut off both water faucets; then disconnect and drain water inlet hoses.
HELPFUL TIP: Attach a reminder note to the washer to turn the water back on before washer’s next use.
2. Put 1 qt. (1 L) of R.V.-type antifreeze in washer drum and run washer on Normal cycle for about 2 minutes to mix antifreeze and remaining water.
3. Unplug washer or disconnect power.
TRANSPORTING YOUR WASHER
1. Shut off both water faucets. Disconnect and drain water inlet hoses.
2. If washer will be moved during freezing weather, follow “Winter Storage Care” directions before moving.
3. Disconnect drain hose from drain system and from back of washer.
4. Unplug power cord.
5. Place inlet hoses and drain hose inside washer drum.
6. Bundle power cord with a rubber band or cable tie to keep it from hanging to the ground.
IMPORTANT: Call for service to install new transport bolts. Do not reuse transport bolts. Washer must be transported in the upright position. To avoid structural damage to your washer, it must be properly set up for relocation by a certified technician.
REINSTALLING/USING WASHER AGAIN
To reinstall washer after non-use, vacation, winter storage, or moving:
1. Refer to Installation Instructions to locate, level, and connect washer.
2. Before using again, run washer through the following recommended procedure:
To use washer again:
1. Flush water pipes and hoses. Reconnect water inlet hoses. Turn on both water faucets.
2. Plug in washer or reconnect power.
3. Run washer through Heavy Duty cycle to clean washer and remove antifreeze, if used. Use only HE detergent. Use half the manufacturer’s recommended amount for a medium-size load.
CLEANING THE DRAIN PUMP FILTER/ DRAINING RESIDUAL WATER (on some models)
NOTE: Perform the following procedure occasionally.
1. Open the dispenser drawer by pulling on the handle at the base of the washer. This will reveal the drain pump filter. Remove the drawer by releasing the tab on each side.
With your finger, push down on tab on right side of drawer, and up on tab on left side of drawer.
2. Place a broad, flat container beneath the drain pump filter to collect the drain water. Release the black hose from the hose clip, remove the plug, and drain the hose into the container. Empty the container. Repeat this procedure if necessary until all the water has drained. Make sure that the black hose is completely dry, replace the plug, and secure the hose in the clip.
NOTE: If water does not drain well, push in hose slightly to remove any possible kinks.
3. Lay a cotton cloth beneath the drain pump filter to absorb any water still in it. Then remove the drain pump filter by turning it counterclockwise.
4. Remove large clumps of lint by hand from the filter and place lint in a suitable waste container. Remove remaining residue from the filter by rinsing with water
5. Reinsert the drain pump filter by turning it clockwise. Make sure to turn it in as far as it will go, with the filter handle remaining as close as possible to the vertical position.
6. Replace and close the dispenser drawer. Make sure to insert both rails simultaneously when replacing the drawer. You will hear a clicking sound that indicates the rails have engaged. To ensure proper placement of the drawer, pull out fully. The drawer should be fully engaged and the rails locked in placed. Make sure the drain hose is secured in the hose clip and tucked underneath the cutout.
ADDITIONAL CLEANING
Gently pull back the rubber door seal and clean any stained areas, soil buildup, or lint with the textured side of an affresh® Machine Cleaning Wipe.
TROUBLESHOOTING
Error Code Appears in Display (for 2- and 3-digit displays)
Once any possible issues are corrected, touch POWER once to clear the code. Reselect and restart the cycle.
“Sd” or “SUD” (excess suds) appears in display
Excessive suds in washer. Washer is running a suds reduction routine.
- Allow the washer to continue. Use only HE detergent. Always follow the detergent manufacturer’s instructions to determine the amount of detergent to use, and base detergent quantity on load size. Not all detergents labeled as High Efficiency are identical in formulation and their ability to reduce suds. For example, natural, organic, or homemade HE detergents may generate a high level of suds. If you use one of these and see a “SUD” error code appear in the display, consider using a different HE detergent.
“Lo” followed by “FL” or “F8” followed by “E1” or “Lo” followed by “FL” or “F08” followed by “E01” (water supply error) appears in display
Check for proper water supply
- Unit will drain for 8 minutes while door remains locked. The drain cycle must be allowed to complete, or the error code cannot reset. When complete, touch POWER once to clear the code. Then touch POWER again to restart washer. If code appears again, call for service.
- Both hoses must be attached and have water flowing to the inlet valve.
- Both hot and cold water faucets must be on.
- Inlet valve screens on washer may be clogged.
- Remove any kinks in the inlet hose.
- If used, auto shut-off connectors and hoses must be properly installed and in working order.
Check for proper inlet hoses.
- Use only manufacturer’s recommended inlet hoses
“F9” followed by “E1” or “F09” followed by “E01” (drain pump system error) appears in display
Check plumbing for correct drain hose installation. Drain hose extends into standpipe farther than 41 ⁄2" (114 mm).
- Check drain hose for proper installation.
- Make sure the drain hose is not kinked, pinched, or blocked.
- Remove any clogs from drain hose.
- Use drain hose form and securely attach to drainpipe or tub.
- Lower drain hose if the end is higher than 96" (2.4 m) above the floor
Not using HE detergent or using too much HE detergent.
- Use only HE detergent. Always measure detergent and follow manufacturer’s directions based on load size and soil level.
“F5” followed by “E2” or “F05” followed by “E02” (door will not lock) appears in display
Washer door not locking.
- Touch POWER to cancel the cycle. Check that the door is closed completely and latching. Check for items in the washer drum that may be keeping the door from closing completely.
“rL” (remove load) appears in display
Load detected in drum during Clean Washer with affresh® cycle.
- Remove items from washer drum and restart Clean Washer with affresh® cycle.
F# E# or F## E## code other than as described above appears in display
System error code.
- Touch POWER once to clear the code. Then touch POWER again to restart washer. If code appears again, call for service. Unplug washer for 30 seconds; then plug back in.
Washer making error beeps
Door has not been opened and closed for at least three cycles.
- This code may occur when the washer is first turned on. Open and close the door to clear the display
Washer beeps when Start/ Pause is touched
Door not closed.
- Close the door completely.
Clean Washer LED flashing at end of wash cycle (on some models)
The washer has run 30 wash cycles and is indicating a reminder to run the Clean Washer with affresh® cycle.
- Run the Clean Washer with affresh® cycle. If the Clean Washer with affresh® cycle is not turned on, the LED will stop flashing at the end of a wash cycle after running three more regular wash cycles. After 30 more wash cycles are completed, the Clean Washer with affresh® LED will again flash at the end of a wash cycle as a reminder.
Vibration or Off-Balance
Vibration, rocking, or “walking”
Feet may not be in contact with the floor and locked.
- Front and rear feet must be in firm contact with floor, and washer must be level to operate properly. Jam nuts must be tight against the bottom of the cabinet.
Washer may not be level.
- Check floor for flexing or sagging. If flooring is uneven, a 3/4" (19 mm) piece of plywood under your washer will reduce sound. Do not install washer on a raised wooden platform.
- See “Level the Washer” in Installation Instructions.
Load could be unbalanced or too large.
- Avoid tightly packing the load. Avoid washing single items. Balance a single item such as a rug or jeans jacket with a few extra items.
- Item or load not suitable for selected cycle. See “Cycle Guide” and “Using Your Washer.”
The shipping bolts are still in the back of the washer.
- See “Remove transport bolts from washer” in the Installation Instructions.
Noises
Clicking or metallic noises
Door locking or unlocking.
- After starting a cycle the drum will make a partial turn and the door will lock. The door will remain locked until the end of cycle. This is normal.
Objects caught in washer drain system.
- Empty pockets before washing. Loose items such as coins could fall between washer drum and tub or may block pump. It may be necessary to call for service to remove items.
- It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the stainless steel drum.
Gurgling or humming
Washer may be draining water.
- The pump may make a humming sound with periodic gurgling or surging as final amounts of water are removed during the spin/drain cycles. This is normal at certain stages of the cycle.
Rolling or sloshing and occasional clicking (on slow-speed spin)
Steel balls in the balancing system are balancing the load.
- This is normal at certain stages of the cycle.
Water Leaks
Check the following for proper installation
Fill hoses not attached tightly.
- Tighten fill-hose connection.
Fill hose washers.
- Properly seat all four fill-hose flat washers.
Drain hose connection.
- Check that the drain hose is properly secured to drainpipe or laundry tub.
One some models: Drain pump filter is not properly seated.
- One some models: Make sure filter is correctly placed in the housing. See “Cleaning the Drain Pump Filter/Draining Residual Water”
Check household plumbing for leaks or clogged sink or drain.
- Water can back up out of a clogged sink or drainpipe. Check all household plumbing for leaks (laundry tubs. drain pipe. water pipes. and faucets.)
Strainer (or nylon stocking) on end of drain hose is clogged.
- Remove strainer/stocking from drain hose.
Leaking around door
Hair, lint, or other debris on inner door window preventing proper seal with rubber door seal.
- Clean inner door window and seal. See “Cleaning the Door Seal” in the “Washer Maintenance” section.
Washer Not Performing As Expected
Load not completely covered in water
Water level not visible on door or does not cover clothes.
- This is normal for an HE front-load washer. The washer senses load sizes and adds the correct amount of water for optimal cleaning.
Washer won’t run or fill; washer stops working
Check for proper water supply
- Both hoses must be attached and have water flowing to the inlet valve.
- Both hot and cold water faucets must be turned on.
- Check that inlet valve screens have not become clogged.
- Check for any kinks in inlet hoses, which can restrict water flow.
Check proper electrical supply.
- Plug power cord into a grounded 3 prong outlet.
- Do not use an extension cord.
- Ensure there is power to outlet.
- Do not plug into a GFCI (Ground Fault Circuit Interrupter).
- Check electrical source or call an electrician to check if voltage is low.
- Reset a tripped circuit breaker. Replace any blown fuses. NOTE: If problems continue, contact an electrician.
Washer not draining/ spinning; loads are still wet
Drain hose extends into standpipe farther than 4.5" (114 mm).
- Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain opening.
The drain hose is clogged, or the end of the drain hose more than 96" (2.4 m) above the floor.
- Lower drain hose if the end is higher than 96" (2.4 m) above the floor. Remove any clogs from drain hose. See “Installation Requirements” in Installation Instructions.
Strainer/stocking on end of drain hose.
- Remove strainer/stocking from drain hose.
The drain hose fits too tightly in the standpipe, or it is taped to the standpipe.
- The drain hose should be loose yet fit securely. Do not seal the drain hose with tape. The hose needs an air gap. See “Secure the Drain Hose” in Installation Instructions.
Washer is spinning clothes without water
The washer is measuring the mass of the dry load.
- This measurement is normal and ensures the best cycle time for your load.
Door locked at end of wash cycle
Water remaining in washer after cycle.
- Select DRAIN & SPIN to remove any water remaining in the washer. The washer door will unlock at the end of the drain.
Door will not unlock
Door locks when cycle has started.
- If the “Add Garment” light is lit, touch START/PAUSE once. The door will unlock.
Desired setting or option does not light
For best performance, not all settings are available with each cycle, and some options cannot be used together.
- See “Cycle Guide” for the available settings and options for each cycle.
Load not rinsed
Check for proper water supply.
- Make sure hot and cold inlet hoses are not reversed.
- Both hoses must be attached and have water flowing to the inlet valves.
- Both hot and cold water faucets must be on.
- Inlet valve screens on washer may be clogged.
- Remove any kinks in the inlet hoses.
Not using HE detergent or using too much HE detergent.
- The suds from non-HE detergent can cause the washer to operate incorrectly.
- Use only HE detergent. Always measure detergent and follow manufacturer’s directions based on load size and soil level
The controls are not responding
Control Lock is On
- Touch and hold CONTROL LOCK for 3 seconds to turn off Control Lock. For each second Control Lock is held down, the display will count down one second: you will see “3,” then “2,” then “1.”
See other models: FWDG86148W FSCR10432 8920/GK AKR628IXS WTW750AF
