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28 TROUBLESHOOTING
Problem Possible Cause Solutions
Washer is not filling
properly.
Filter clogged.
Make sure the inlet filters on the fill valves are not
clogged. Refer to the filter cleaning instructions.
Inlet hoses may be kinked.
Check that inlet hoses are not kinked or clogged.
Energy efficiency
This is a High-Efficiency (HE) washer. As a result,
the water level settings for this washer may be
different than for conventional washers.
Insufficient water supply
Make sure that both hot and cold water faucets
are turned on all the way.
The washer lid (door) is open.
The washer will not operate if the lid (door) is
open. Close the lid (door) and make sure that
nothing is caught under the lid (door) preventing it
from closing completely.
Water level is too low.
The water will not normally cover the clothes.
The fill level is optimized for the wash motion to
achieve the best wash performance.
Water in the washer
does not drain or
drains slowly.
Drain hose is kinked, pinched, or
clogged.
Make sure the drain hose is free of clogs, kinks,
etc., and is not pinched behind or under the
washer.
Drain discharge is more than 96
inches (2.4 m) above bottom of
washer.
Move the end of the drain hose so it’s lower
than 96 inches (2.4 m) above the bottom of the
washer.
Bleach does not
dispense
Bleach dispenser cover is not
properly installed.
Make sure that the bleach cover is properly
installed and snapped into place before the
beginning of the cycle.
Bleach dispenser is dirty or
clogged.
Lift out the bleach dispenser cover and clean out
the reservoir. Lint and other foreign debris that
collects in the inside the dispenser may prevent
proper dispensing of the bleach.
Premature
dispensing of
bleach
Bleach dispenser filled for future
load.
You cannot store bleach in the dispenser for
future use. The bleach will be dispensed every
load.
Overfilling the bleach dispenser.
Overfilling the bleach dispenser will cause the
bleach to dispense immediately, which will
damage the laundry or the washer. Always
measure bleach, but never fill above the max line
on the dispenser. A half cup of bleach is sufficient
for most loads. Never use more than 1 cup of
bleach.
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