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27TROUBLESHOOTING
ENGLISH
Problem Possible Cause Solutions
Wash cycle time is
longer than usual.
The washer automatically adjusts
the wash time for the amount of
laundry, water pressure and other
operating conditions.
This is normal. The washer adjusts cycle time
automatically to provide optimal results for the
selected cycle. The time remaining shown in the
display is only an estimate. Actual time may vary.
Incomplete or
no dispensing of
detergent
Detergent compartments clogged
from incorrect filling.
Make sure that detergent and additives are put
into the correct dispenser compartments. For
all detergent types, always make sure that the
dispenser drawer is fully closed before the start of
the cycle.
Too much detergent used.
Make sure that the suggested amount of
detergent is used per the manufacturer’s
recommendations. You may also dilute the
detergent with water to the maximum fill line on
the compartment to avoid clogging. Use only HE
(High-Efficiency) detergent.
NOTE: Always use as little detergent as
possible. High-Efficiency washers need very little
detergent to achieve optimum results. Using too
much detergent will cause poor wash and rinse
performance and may contribute to odors in
washer.
Insufficient water supply.
Make sure that both hot and cold water faucets
are turned on all the way.
Normal residue.
It is normal for a small amount of detergent to
remain in the dispenser. If this residue builds up it
can interfere with normal dispensing of products.
Refer to the cleaning instructions.
Washer will not
operate.
Control panel has powered off due
to inactivity.
This is normal. Press the Power button to turn
the washer on.
Washer is unplugged.
Make sure cord is plugged securely into a
working outlet.
Water supply is turned off.
Turn both hot and cold faucets fully on.
Controls are not set properly.
Make sure the cycle was set correctly, close the
lid (door) and press the Start/Pause button.
Lid (Door) is open.
The washer will not operate if the lid (door) is
open. Close the lid (door) and make sure that
nothing is caught under the lid (door) preventing it
from closing completely.
Circuit breaker/fuse is tripped/
blown.
Check house circuit breakers/fuses. Replace
fuses or reset breaker. The washer should be
on a dedicated branch circuit. The washer will
resume the cycle where it stopped once power is
restored.
Control needs to be reset.
Press the Power button, then re-select the
desired cycle and press the Start/Pause button.
Start/Pause was not pressed after a
cycle was set.
Press the Power button then re-select the
desired cycle and press the Start/Pause button.
The washer will shut off if the Start/Pause button
is not pressed within 60 minutes.
Extremely low water pressure.
Check another faucet in the house to make sure
that household water pressure is adequate.
Washer is too cold.
If the washer has been exposed to temperatures
below freezing for an extended period of time,
allow it to warm up before pressing the Power
button. Otherwise, the display will not come on.
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