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Troubleshooting
80
Your device freezes or has fatal errors
If your device freezes or hangs, you may need to close apps or turn off the device and turn it
on again. If your device is frozen and unresponsive, press and hold the Power button and the
Volume button down simultaneously for more than 7 seconds to restart it.
If this does not solve the problem, perform a factory data reset. On the Apps screen, tap
Settings
→
Backup and reset
→
Factory data reset
→
Reset device
→
Erase everything
.
Before performing the factory data reset, remember to make backup copies of all important
data stored in the device.
If the problem is still not resolved, contact a Samsung Service Centre.
The Internet is often disconnected
•
Ensure that you are not blocking the device’s internal antenna.
•
When you are in areas with weak signals or poor reception, you may lose reception.
You may have connectivity problems due to issues with the Wi-Fi base station. Move to
another area and try again.
The battery icon is empty
Your battery is low. Charge the battery.
The battery does not charge properly (For Samsung-approved
chargers)
•
Ensure that the charger is connected properly.
•
Visit a Samsung Service Centre and have the battery replaced.
The battery depletes faster than when first purchased
•
When you expose the device or the battery to very cold or very hot temperatures, the
useful charge may be reduced.
•
Battery consumption increases when you use messaging features or some apps, such as
games or the Internet.
•
The battery is consumable and the useful charge will get shorter over time.
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