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21
Washer not performing as expected (cont.)
If you experience
Possible causes
Solution
Incorrect or wrong wash
or rinse temperatures
Check for proper water supply.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and have
both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
First try the solutions suggested here or visit our website at www.maytag.com/product_help –
In Canada www.maytag.ca for assistance and to possibly avoid a service call.
Select DRAIN & SPIN to remove any water remaining in the
washer. The washer door will unlock at the end of the drain.
Water remaining in washer after cycle.
Door locked at end of
wash cycle
For best performance, not all settings
are available with each cycle, and some
options cannot be used together.
Desired setting or option
does not light
See the “Cycle Guide” for the available settings and options for
each cycle.
Using cycles with a lower spin speed.
Cycles with lower spin speeds remove less water than cycles with
high spin speeds. Use the recommended cycle/speed spin for your
garment.
Washer not loaded as recommended.
A tightly packed or unbalanced load may not allow the washer to
spin correctly, leaving the load wetter than normal. See “Cycle
Guide” for load size recommendation for each cycle.
Washer not draining/
spinning, loads are
still wet
Drain hose extends into standpipe
farther than 4.5" (114 mm).
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening.
Not using HE detergent or using too
much HE detergent.
Use only HE detergent. Suds from regular detergent or using
too much detergent can slow or stop draining or spinning. Always
measure and follow manufacturer’s directions for your load. To
remove extra suds, select DRAIN & SPIN with Extra Rinse. Do not
add detergent.
The load may be out of balance.
Avoid washing single items. Balance a single item such as a rug or
jeans jacket with a few extra items.
The drain hose is clogged, or the
end of the drain hose more than
96" (2.4 m) above the floor.
Lower drain hose if the end is higher than 96" (2.4 m) above
the floor. Remove any clogs from drain hose. See “Installation
Requirements” in Installation Instructions.
The drain hose fits too tightly
in the standpipe, or is it taped
to the standpipe.
The drain hose should be loose yet fit securely. Do not seal the
drain hose with tape. The hose needs an air gap. See “Secure the
Drain Hose” in Installation Instructions.
Small items may have been caught in
the pump or stuck between the washer
drum and the outer tub.
Check the drum for any items sticking through the drum holes.
Empty pockets and use garment bags when washing small items.
If the “Add a Garment” light is lit, touch START once. The door will
unlock.
Door locks when cycle has started.Door will not unlock
Washing many loads. Your hot water tank may not have enough hot water to keep up
with the number of hot or warm washes. This is normal.
TROUBLESHOOTING
Not using HE detergent or using too
much HE detergent.
Only use HE detergent. Suds from regular detergents can
slow or stop the washer. Always measure detergent, following
manufacturer’s directions based on your load requirements.
To remove suds, cancel cycle. Select DRAIN & SPIN with Extra
Rinse. Touch and hold START. Do not add more detergent.
Door not opened between cycles.
Washer won’t run or fill,
washer stops working
(cont.)
There are too many clothes in the
Overnight Wash & Dry cycle.
Only use the Overnight Wash & Dry cycle for 2–4 lightly soiled
synthetic garments, athletic uniforms, or workout wear.
While this option is on, the fan blows and the load is tumbled
periodically for up to 12 hours. The door remains locked during
this time. To unlock the door, cancel the Fresh Hold
®
option by
touching POWER/CANCEL.
Fresh Hold
®
option is on.
After any wash cycle is completed, the door must be opened and
then closed before a new cycle can begin.
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