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19
TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.maytag.com/product_help –
In Canada www.maytag.ca for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Feet may not be in contact with the
floor and locked.
Front and rear feet must be in firm contact with floor, and washer
must be level to operate properly. Jam nuts must be tight against
the bottom of the cabinet.
Check floor for flexing or sagging. If flooring is uneven, a ¾"
(19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.
Load could be unbalanced
or too large.
Avoid tightly packing the load. Avoid washing single items. Balance
a single item such as a rug or jeans jacket with a few extra items.
Item or load not suitable for selected cycle. See “Cycle Guide” and
“Using Your Washer.”
Empty pockets before washing. Loose items such as coins
could fall between washer drum and tub or may block pump.
It may be necessary to call for service to remove items.
Fill hoses not attached tightly. Tighten fill-hose connection.
Properly seat all four fill-hose flat washers.
Drain hose connection.
Check that the drain hose is properly secured to drainpipe or
laundry tub.
Check household plumbing for leaks or
clogged sink or drain.
Water can back up out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water pipes,
and faucets.)
Fill-hose washers.
Noises
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel washer drum.
Objects caught in washer drain system.
Clicking or metallic noises
Gurgling or humming
The pump may make a humming sound with periodic gurgling
or surging as final amounts of water are removed during the spin/
drain cycles. This is normal at certain stages of the cycle.
Washer may be draining water.
Water Leaks
Check the following for
proper installation:
Vibration, rocking, or
“walking”
Load not completely
covered in water
Water level not visible on door or does
not cover clothes.
This is normal for an HE front load washer. The washer senses load
sizes and adds the correct amount of water for optimal cleaning.
Washer not performing as expected
Washer may not be level.
Vibration or Off-Balance
The door will lock, unlock, and lock again. You will hear three clicks
after touching and holding START. This is normal.
Door locking or unlocking.
Not using HE detergent or using too
much HE detergent.
Only use HE detergent. Suds from regular detergents can
cause leaking from the door or rear of cabinet. Always measure
detergent and follow manufacturer’s directions based on your load
requirements.
Water or suds leaking from
door or rear of cabinet
Residue on door glass.
Periodically clean the underside of the glass window to avoid
potential leaks.
The shipping bolts are still in the back
of the washer.
See “Remove transport bolts from washer” in the Installation
Instructions.
Door opened during “Add a Garment.” Water can drip off the inside of the door when the door is opened
after the start of a cycle.
Rolling or sloshing
and occasional clicking
(on low-speed spin)
This is normal at certain stages of the cycle.Steel balls in the balancing system are
balancing the load.
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