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9-Troubleshooting
GB
24
Should the error messages reappear even after the taken measures, switch o the appli-
ance, disconnect the power supply and contact the customer service.
9.4 In case of power failure
The current programme and its setting will be saved.
When power supply is restored operation will be re-
sumed.
In case of power failure during programme run door
opening is mechanically blocked. If the laundry is to
be removed, the water level must not be visible in the
glass door. - Danger of scalding!
▶ Lower the water level according to step 1 to 6 of
chapter CARE AN CLEANING (PUMP FILTER).
▶ Pull lever (A) beneath service flap (Fig. 9-1) until
door is unlocked by a gentle click.
▶ Fix all parts and close the service flap.
A
9-1
Note: Foam formation
If too much foam is inspected during spin cycle, motor stops and drain pump will be ac-
tivated for 90 seconds. If that elimination of foam fails up to 3 times, programme ends
without spinning.
Problem Cause Solution
Excessive foam floats
drum and/or deter-
gent drawer.
• Detergent is not a appropriate. • Check detergent recommen-
dations.
• Excessive use of detergent. • Reduce amount of detergent.
Automatic adjust-
ment of washing
time.
• Washing programme duration will
be adjusted.
• This is normal and doesn‘t af-
fect functionality.
Spinning fails. • Unbalance of laundry. • Check machine load and laun-
dry and run a spinning pro-
gramme again.
Unsatisfactory wash-
ing result.
• Degree of pollution does not agree
with selected programme.
• Select an other programme.
• Detergent quantitiy was not suf-
cient.
• Choose the detergent acc. to
the degree of pollution and acc.
to manufaturer specications.
• Maximum load has been exceeded. • Reduce loading.
• Laundry was unevenly distributed
in the drum.
• Loose the laundry.
Washing powder
residues are on the
laundry.
• Insoluble particles of detergent can
remain as white spots on the laun-
dry.
• Perform extra rinse.
• Try to brush the points from the
dry laundry.
• Choose an other detergent.
Laundry has grey
patches.
• Caused by fats such as oils, creams
or ointments.
• Pretreat the laundry with a spe-
cial cleaner.
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