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86
Troubleshooting
6
• Try changing channels. If the message appears on just a few
channels, you may be tuned to a channel to which you do not
subscribe, or you may be experiencing a weak signal on a
channel to which you do subscribe.
• A multi-stream CableCARD (M-CARD) decoder may not be
installed (does not apply to TiVo Roamio OTA or if you are
using the four-tuner TiVo Roamio with an over-the-air
antenna).
• You may be experiencing a temporary cable outage; check
with your cable provider.
• Your video cable may have come loose. Make sure all the
cable connections on the back of your TiVo Roamio are
secure.
• The cables you are using to connect your TiVo Roamio to
your TV or other equipment may be damaged or defective.
Try exchanging the cables connected to the TiVo Roamio
with other cables that you know are working properly.
Parental Controls
My Parental Controls are not working.
• For Parental Controls to work, they must be on (not
temporarily turned off). When you enter your password to
watch a show that violates Parental Controls, they are
temporarily turned off. You can re-enable them on the
Parental Controls screen (from the TiVo Central screen, select
‘Settings & Messages,’ then ‘Settings,’ then ‘Parental
Controls’), or by putting your TiVo Roamio in Standby mode
and then taking it out of Standby. (Put your TiVo Roamio in
Standby mode by selecting ‘Settings & Messages,’ then
‘Standby.’ To return to normal mode from Standby, press
either the TiVo button or the LIVE TV button.)
Restarting the TiVo DVR
How do I restart the TiVo DVR?
You may need to restart your TiVo DVR as a troubleshooting
step.
Note: The restarting process can take 10 - 15 minutes.
To restart the DVR, go to TiVo Central screen and select ‘Settings
& Messages,’ then ‘Help.’ Choose ‘Restart or reset system,’ then
‘Restart the TiVo Box.’ As a safety measure, enter press THUMBS
DOWN three times, then press ENTER.
Note: If you cannot access the TiVo menus, you can restart the
TiVo DVR by unplugging the power cord, waiting 15 seconds,
and plugging the power back in.
When the restart process is complete, a TiVo welcome video may
begin playing automatically. Press the TiVo button to bypass this
video and go directly to the TiVo Central screen.
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