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85
Troubleshooting
6
My TiVo Roamio was working, but now the picture
is frozen.
• Try changing channels several times.
• Press PAUSE, then PLAY .
• Restart your TiVo Roamio. See Restarting the TiVo DVR for
instructions.
I don’t get a picture now, even though I have been
able to get one in the past.
• Your TV may not be set to the correct input. Most TVs have an
input button that says either “TV/Video,” “Input,” or
“Source.” It may be on the TV or on the TV remote control.
Look at your TV and TV remote and try changing the input
setting.
• On the TiVo Roamio Plus and Roamio Pro, use the
RESOLUTION button on the back of DVR to cycle through the
various video output formats.
• Check to make sure all of the appropriate cables are firmly
connected to your TiVoRoamio, television, and other audio/
video equipment. For help with your audio/video
connections, see the Start Here poster or Appendix A of this
guide.
• Someone in your household may have placed the TiVo
Roamio in Standby mode. To return to normal mode from
Standby, press either the TiVo button or the LIVE TV
button on your TiVo remote control.
My audio system is set up to play in stereo, but it is
only playing mono.
• Make sure that Default Audio Program (stereo) is selected on
the Audio settings screen (see Audio settings), and be sure
you connected audio using the TiVo Roamio’s L/R Audio Out
jacks.
I can’t select an alternate audio track.
• Recorded shows, such as those in the My Shows list, always
have only one audio track, the one they were recorded with.
• You cannot change the audio track if you are watching a live
show, but are not caught up to live TV. Catch up to live TV by
pressing the ADVANCE button. Changing the audio program
will clear the saved part of the show you are watching, so you
will only be able to rewind live TV to the point where you
changed the audio program.
My shows are playing in the wrong language.
• You may have selected the wrong language in the Default
Audio Language setting. To modify this setting, select
‘Settings & Messages,’ then ‘Settings,’ then ‘Audio,’ then
‘Alternate Audio.’
I see a gray screen with a message that says
“Searching for signal.”
Your TiVo Roamio is having trouble tuning to the channel you are
on. Follow these steps to restore the video:
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