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Copying Difficulties
Difficulty Suggestions
Cannot make a copy. Contact your administrator to check your Secure Function Lock Settings.
Vertical black lines or streaks
appear in copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip. Clean the glass strip and scanner glass and the white bar and white
plastic above them. (See Cleaning the scanner on page 77.)
Copies are blank. Make sure you are loading the document correctly. (See Loading documents
on page 34.)
Poor copy results when using the
ADF. (MFC-J4410DW and
MFC-J4610DW)
Try using the scanner glass. (See Using the scanner glass on page 35.)
Fit to Page does not work correctly. Make sure the document is not skewed on the scanner glass.
Reposition the document and try again.
Scanning Difficulties
Difficulty Suggestions
TWAIN or WIA errors appear when
starting to scan. (Windows
®
)
Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
Scan Settings, Select to choose the Brother TWAIN/WIA driver.
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
Make sure the Brother TWAIN driver is chosen as the primary source.
In PageManager, click File, Select Source and choose the Brother TWAIN driver.
Mac OS X v10.6.x and 10.7.x users can also scan documents using the ICA
Scanner Driver. (See Software User’s Guide: Scanning a document using the ICA
driver (Mac OS X v10.6.x, 10.7.x).)
OCR does not work. Try increasing the scanner resolution.
(Macintosh)
Make sure you have finished downloading and installing Presto! PageManager
from:
http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg
Poor scanning results when using
the ADF. (MFC-J4410DW and
MFC-J4610DW)
Try using the scanner glass. (See Using the scanner glass on page 35.)
PhotoCapture Center™ Difficulties
Difficulty Suggestions
Removable Disk does not work
correctly.
1 Take out the memory card or USB Flash memory drive and put it back in
again.
2 If you have tried “Eject” from within Windows
®
, take out the memory card or
USB Flash memory drive before you continue.
3 If an error message appears when you try to eject the memory card or USB
Flash memory drive, it means the card is being accessed. Wait a while and
then try again.
4 If all of the above do not work, turn off your PC and machine, and then turn
them on again.
Cannot access Removable Disk
from the computer.
Make sure that you have correctly inserted the memory card or USB Flash
memory drive.
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