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18
TROUBLESHOOTING
Cooktop
Problem Possible Causes Solutions
Burner does not ignite.
There is no power to the cooker
top.
Check to see the unit is plugged in.
Replace fuse or reset circuit breaker.
Burner does not
operate.
Air may be in the gas line.
To release air from the gas line, turn on any one of the surface
burner knobs.
Control knob is not set
correctly.
Push in knob before turning to a setting.
Burner ports are blocked.
Check burner ports to ensure it is clean. If it is clogged use a
tooth brush or paper clip to clean.
Burner flames are
uneven, yellow and/
or noisy.
Burner ports are blocked.
Check burner ports to ensure it is clean. If it is clogged use a
tooth brush or paper clip to clean.
Burner caps are positioned
incorrectly.
Place the burner caps so that the alignment pins are properly
aligned to the slots.
Propane gas is being used.
If utilizing liquid propane the range should be converted to LP
gas by a qualified technician.
Burner flames are too
high or too low.
Cooktop gas supply is incorrect.
Check to see the range is set up for the correct gas type. The
range comes set up for natural gas. Please contact a qualified
technician if you look to set up LP.
The gas pressure is incorrect.
Check to see the pressure regulator is installed correctly and
the gas line pressure to be correct.
Burner makes popping
noises.
Burner is wet. Dry the burner before use.
Burner cap and/or gas spreader
is not positioned correctly.
Place the burner caps so that the alignment pins are properly
aligned to the slots.
Excessive heat around
the cookware
The cookware is not the proper
size for the burner.
The cookware’s bottom surface should approximately be the
same size as the cooking area and burner. Cookware should
not extend more than 1” outside the cooking area. Adjust the
flame so that it does not come up around the cookware.
Oven
Problem Possible Causes Solutions
Oven is not heating. There is no power to the oven.
Check to see the unit is plugged in.
Replace fuse or reset circuit breaker.
Oven display is off. Power interruption
Turn off at the main power supply (fuse or breaker box). Turn
breaker back on. If conditions persists, call for service.
Cooling fan continues
to run after the oven is
turned off.
The electronic components
have not yet cooled sufficiently.
The fan will automatically turn off when the electronic
components have cooled.
Oven light does not
turn on.
Light bulb is either lose or
burned-out.
Remove bulb to see if the bulb is burned-out. Replace if
burned-out and re-insert bulb.
19
Oven light stays on. Door is not properly closed.
Check for obstruction in oven door.
Check to see if the hinge is bent or door switch is broken.
Excessive moisture
When utilizing bake mode pre-heat the oven. Convection Bake
and Convection Roast will eliminate any moisture in the oven.
Oven - Baking
Problem Possible Causes
Food browns unevenly.
Oven was not pre-heated.
Baking cookware is too large for the recipe.
Aluminum foil on oven rack
Aluminum foil on bottom of oven
Food is too brown on bottom.
Oven was not pre-heated.
Utilization of incorrect rack position
Avoid dark colored cooking pans/sheets
Food is dry or shrunk in size.
Oven temperature is too high.
Baked for too long of time.
Oven door opened frequently.
Pan size is too large.
Food is baking/roasting too slow.
Oven was not pre-heated.
Oven door opened too frequently.
Oven temperature is too low.
Tightly sealed with aluminum foil.
Cookware is too small.
Pie crust is not brown or is soggy.
Baking time was not long enough.
Utlization of shiny steel pans
Rack position
Oven temperature is too low.
Cake is pale and flat.
Oven temperature is too low.
Check baking time to be correct.
Tested the cake too soon.
Oven door opened too frequently.
Pan size is too large.
Cake is high in middle with crack on top.
Oven temperature is too high.
Baking time was too long.
Check baking time to be correct.
Rack position
Pan size is too small.
Pie crust edges are too brown.
Oven temperature is too high.
The crust is too thin.
TROUBLESHOOTING TROUBLESHOOTING
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