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Troubleshooting
English70
Troubleshooting
Samsung Connect
Symptom Action
Could not nd
“Samsung Connect” in
the app market.
• The Samsung Connect app is available for smartphones
that run Android 6.0 (Marshmallow) or higher, or iOS 9.0 or
higher.
The Samsung Connect
app fails to operate.
• The Samsung Connect app is available for applicable models
only.
• The old Samsung Smart Refrigerator app cannot connect with
Samsung Smart Home models.
The Samsung Connect
app is installed but is
not connected to my
refrigerator.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• If you have not connected your refrigerator to the Samsung
Connect App after the app was installed, you must make the
connection using the device registration function of the app.
Could not log into the
app.
• You must log into your Samsung account to use the app.
• If you don’t have a Samsung account, follow the app’s
onscreen instructions to create one.
An error message
appears when I
try to register my
refrigerator.
• Easy Connection may fail due to the distance from your
access point (AP) or electrical interference from the
surrounding environment. Wait a moment and try again.
The Samsung Connect
app is successfully
connected to my
refrigerator but does
not run.
• Exit and restart the Samsung Connect app or disconnect and
reconnect the router.
• Unplug the power cord of the refrigerator, and then plug it in
again after 1 minute.
Untitled-8 70 2017-05-24 11:30:36
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