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9
■ Rub affresh
®
Cooktop Cleaner onto the cooktop surface
with the blue Cooktop Cleaning Pad. Some pressure is
needed to remove stubborn stains.
■ Allow the cleaner to dry to a white haze before
proceeding to Step 3.
3. Polish with a clean, dry cloth or a clean, dry paper towel.
■ Repeat steps 1 through 3 as necessary for stubborn
or burned-on stains.
The Complete Cooktop Cleaner Kit is available for order and
includes the following:
■ Cooktop Scraper
■ affresh
®
Cooktop Cleaner
■ Blue Cooktop Cleaning Pads
See the “Accessories” section for part numbers and information
on ordering.
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service
call, refer to the warranty page in this manual and scan the code there with your mobile device, or visit https://jennair.custhelp.com.
In Canada, visit http://www.jennair.ca.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
Jenn-Air Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
Problem Possible Causes and/or Solutions
Nothing will operate
Is the cooktop wired properly? See the Installation Instructions for more information.
Has a household fuse blown or has a circuit breaker tripped? Replace the fuse or reset the circuit
breaker. If the problem continues, call for service. See the “Warranty” section for contact information.
Cooktop will not
operate
Is the cooktop control set correctly? Touch the display area on the control panel to select a cooking
surface before selecting a function.
Is the “Control Lock” Cooktop Lockout set? See the “Control Lock” section.
Has the cooktop turned off by itself? The Power keypad was unintentionally touched or both cooking
areas were OFF for 10 seconds. Touch the Power keypad again. Reset the cooktop.
Excessive heat around
cookware on cooktop
Is the cookware the proper size? See the “Flexible Size Cooking Area” section.
Cooktop cooking results
not what expected
Is the proper cookware being used? See the “Cookware” section.
Is the cooktop control set to the proper heat level? See the “Cooktop Controls” section.
Is the cooktop level? Level the cooktop. See the Installation Instructions.
Display shows
messages
Is the display flashing when you place a saucepan on an induction surface cooking area? Check
that the saucepan is electromagnetic. Check that the diameter of the saucepan is large enough. Center
the saucepan on the surface cooking area. Allow the saucepan to cool down in the event that it has
become hot when used. Switch the surface cooking area OFF, then ON again. If the display still does
not light up, turn power off at the circuit breaker. Wait 20 seconds and turn power back on. If the display
still does not work, call for service. See the “Warranty” section for contact information.
Is the Performance Boost function display flashing and switching off? The Performance Boost
function will operate only 1 cooking area in a cooktop zone. If both areas in a cooktop zone are set for
Performance Boost, the area set last will continue at the Performance Boost power level and the other
cooking area will reset to power level 5. It is possible that the function will switch the surface cooking
area to a lower setting to keep the cooktop from overheating. You can continue to use the cooktop if
the display is not flashing.
Is “E” in the display? The electronics system may be defective. Turn off power at the circuit breaker,
wait 20 seconds, and then turn the circuit breaker back on. If the display continues to show “E,” turn off
the cooktop and call for service. See the “Warranty” section for contact information.
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