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10
ASSISTANCE OR SERVICE
If you need service:
Please refer to the warranty page in this manual.
If you need replacement parts:
If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts
will fit right and work right because they are made with the same
precision used to build every new Jenn-Air
®
appliance.
To locate factory specified parts in your area, call us or your
nearest Jenn-Air designated service center.
In the U.S.A.
Call the Jenn-Air Customer eXperience Center toll-free:
1-800-JENNAIR (1-800-536-6247) or visit our website
at www.jennair.com.
Our consultants provide assistance with:
■ Scheduling of service. Jenn-Air
®
appliances designated
service technicians are trained to fulfill the product warranty
and provide after-warranty service anywhere in the
United States.
■ Features and specifications on our full line of appliances.
■ Referrals to local Jenn-Air
®
appliance dealers.
■ Installation information.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
For further assistance:
If you need further assistance, you can write to Jenn-Air with any
questions or concerns at:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
In Canada
Call the Jenn-Air Canada Customer eXperience Centre toll-free:
1-800-JENNAIR (1-800-536-6247) or visit our website at
www.jennair.ca.
Our consultants provide assistance with:
■ Scheduling of service. Jenn-Air
®
appliances designated
service technicians are trained to fulfill the product warranty
and provide after-warranty service anywhere in Canada.
■ Features and specifications on our full line of appliances.
■ Referrals to local Jenn-Air
®
appliance dealers.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
For further assistance:
If you need further assistance, you can write to Jenn-Air Canada
with any questions or concerns at:
Customer eXperience Centre
Jenn-Air Canada
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
Accessories
Complete Cooktop Cleaner Kit
(includes cleaner, protectant, protectant applicator,
scraper, and cleaner pads)
Order Part Number 31605
Cooktop Protectant
Order Part Number 31463A
affresh
®
Cooktop Cleaner
Order Part Number W10355051
Cooktop Cleaning Pads
Order Part Number W10391473
affresh
®
Kitchen and Appliance Cleaner
Order Part Number W10355010
Cooktop Scraper
Order Part Number WA906B
Problem Possible Causes and/or Solutions
Operational cooktop
sounds
Is there a low humming? This occurs when cooking at high power. The cause of this is the amount of
energy that is transmitted from the appliance to the cookware. This sound will quiet or go away when
the power is turned down.
Is there a crackling? This sound occurs when cookware is used that consists of different materials.
The noise is caused by vibrations in the joint faces between the different layers. It may change
depending on the amount and type of food being cooked.
Is there a fan noise? The electronics require a controlled temperature in order to function reliably. The
cooktop is fitted with a fan that runs at various speeds according to the temperature detected. The fan
may also continue to run even after the cooktop has been switched off if the temperature it detects is
too high.
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