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GEAppliances.com
Problem Possible Causes What To Do
Moisture collects inside Too frequent or too
(in humid weather, air long door openings.
carries moisture into
Open containers of water or • Cover or seal open containers. During a defrost cycle,
refrigerator when doors
warm food in the refrigerator. moisture will be removed from the refrigerator, but may
are opened)
return with long or frequent door openings.
Hot air from bottom Normal air flow cooling motor. In the refrigeration process,
of refrigerator it is normal that heat be expelled in the area under the refrigerator.
Some floor coverings will discolor at these normal and safe temperatures.
Food freezing in Food too close to the air vent • Move the food away from the air vent (near the
the refrigerator at the back of the refrigerator. controls).
Refrigerator control is set • Move the refrigerator control to a warmer
too cold. temperature setting one increment at a time.
Orange glow Defrost heater is on. • This is normal.
in the freezer
Door bins do not fit The freezer door bins are • Try to install the bins in both doors.
in the door a different size than the
refrigerator door bins.
Freezer light does Some models do not have a • Check for a semi-clear dome light shield in the freezer ceiling.
not work freezer light. If the dome is opaque white, the model does not have a freezer
light. Check for a door activated light switch on the right side of
the freezer. If there is only a cap in place of a switch, the model
does not have a freezer light.
Light bulb burned out • See Replacing the light bulbs.
or loose.
Controls do not light up Some models do not have • If you can read white numbers on the control setting,
lighted controls. the model does not have lighted controls.
Refrigerator light bulb burned • See Replacing the light bulbs.
out or loose.
Ice bucket does not fit The freezer shelf is in the • Place the shelf in the lower position. See Rearranging
under the icemaker top position. the shelves.
Water has poor Water dispenser has not been • Dispense water until all water in system is replenished.
taste/odor used for a long time.
Water in first glass Normal when refrigerator • Wait 24 hours for the refrigerator to completely cool down.
is warm is first installed.
Water dispenser has not been • Dispense water until all water is system is replenished.
used for a long time.
Water system has been drained. • Allow several hours for replenished supply to chill.
Water dispenser Water supply line turned off • See Installing the water line.
does not work or not connected.
Water filter clogged. • Replace filter cartridge or remove filter and install plug.
Air may be trapped in • Run 1
1
/2 gallons from the dispenser to clear the system
the water system.
Water spurting from Newly-installed filter cartridge. • Run 1
1
/2 gallons from the dispenser to prevent spurting
dispenser
Water is not dispensed Water in reservoir is frozen • Set the refrigerator control to a warmer setting and
but icemaker is working because the controls are wait 24 hours. If water does not dispense after 24 hours,
set too cold. call for service.
No water or ice cube Supply line or shutoff valve • Call a plumber.
production is clogged.
Water filter clogged. • Replace filter cartridge or remove filter and install plug.
Filter cartridge not • Remove and reinstall filter cartridge, being certain that
properly installed. it locks into place. The blade on the end of the cartridge
should be positioned vertically.
Water is leaking from Glass not being held under • Hold the glass underneath the dispenser for 2–3 seconds
dispenser the dispenser long enough after releasing the dispenser button. Water may continue
after button is released. to dispense after the button is released.
Air may be present in the •Run 1
1
/2 gallons from the dispenser to remove air from
water line system, causing from the system.
water to drip after being
dispensed.
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