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Troubleshooting
English 51
Problem Possible cause Solution
Cannot close the
door.
Auto Release™ Dry mode
is in operation.
• Once the door opens in the Auto
Release™ Dry mode, the door cannot be
closed manually for the next 2 minutes.
You may close the door after 2 minutes.
Cannot start
Smart Control.
The device registration is
not nished.
• Finish the device registration. (See page
37.)
The door is not closed
within 3 seconds of
pressing Smart control.
• Push the door closed rmly within 3
seconds of pressing Smart Control.
Information codes
The Control Panel displays information codes to help you understand what is occurring
with your dishwasher.
Code Action
LC
Leakage check.
• If a water supply valve connection leak occurs, close the water supply
valve and go to your house circuit breaker panel, set the dishwasher’s
circuit breaker switch to off, and then contact the installer to x.
If the problem continues, contact an authorized Samsung service center.
4C
Water supply check.
• Check if the water supply valve is closed, the water supply is suspended,
or the water inlet valve or line is frozen or clogged by foreign particles.
If the problem continues, close the water supply valve, and then contact
an authorized Samsung service center.
5C
Drain check.
• After closing the water supply valve, check whether the drain hose is
clogged or folded. Also, check whether the drain hole inside the sump is
clogged.
If the problem continues, contact an authorized Samsung service center.
HC
High temperature heating check.
• Functional check. With the dishwasher empty, add detergent, and then
run a cycle. If the problem continues, go to your house circuit breaker
panel, set the dishwasher’s circuit breaker switch to off, and then contact
an authorized Samsung service center.
DW9900R_DD68-00209B-00_EN.indd 51 12/29/2018 2:09:56 PM
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