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Troubleshooting
Troubleshooting
English50
Problem Possible cause Solution
Has a bad odor.
Water was left over from
an incomplete cycle.
• Clean the dishwasher by running the
Self Clean cycle with the dishwasher
empty and no detergent.
The Drain Hose is
obstructed.
• Contact a qualied service technician to
remove any obstruction from the drain
hose.
The dishwasher is not
used daily or soiled dishes
are left in unit too long.
• With the dishwasher empty and no
detergent, place a glass with 8 ounces
of vinegar upright into the lower rack,
and then run a Self Clean cycle.
Is too noisy.
Sound is generated when
the dispenser cover is
open and the drain pump
is operating in an early
stage.
• This is normal operation.
The dishwasher is not
level.
• Ensure the dishwasher is level.
Foreign material (a screw,
a plastic piece) is in the
pump chamber.
• Contact a qualied service technician to
remove foreign material from the pump
chamber.
There is a ‘chopping’
sound because a nozzle
is bumping against the
dishes.
• Rearrange the dishes.
Does not have
a smoothly
rotating nozzle.
Nozzle holes are clogged
with food particles.
• Clean the nozzle holes. (See page 42.)
The nozzle is blocked by
a dish or pot and cannot
rotate.
• After placing the dishes into the racks,
rotate the nozzles by hand to check
whether any of the dishes interfere
with them.
Water won’t
pump out of the
dishwasher.
The drain is clogged.
• Clean the drain pump by removing the
drain-pump cover. (See page 45.)
Has a bent
upper rack
after dishes are
loaded.
The dishes are not loaded
properly.
• Load your dishes as recommended. (See
page 21.)
DW9900R_DD68-00209B-00_EN.indd 50 12/29/2018 2:09:56 PM
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